Crisis privacy and data protection statement
Crisis' commitment to your privacy
The website located at this URL (crisis.org.uk, the "Crisis Website") is operated by or on behalf of Crisis UK ("Crisis"). Crisis is committed to maintaining your confidence and trust and to protecting the privacy of your information. Accordingly, Crisis maintains and adheres to the following privacy policy (the "Privacy Policy").
This Privacy Policy describes the ways in which Crisis collects personally identifiable information about you ("Personal Information") when you use the Crisis Website or the services provided through the Crisis Website (together referred to as the "Crisis Service"), and what the information may be used for. It also tells you how you can request a copy of such information and request that we update or correct any information that we have collected about you.
Personal Information is any information from which you can be identified. "Sensitive Personal Information" is Personal Information relating to your religious or ethnic origin, religious or political opinions, sexual orientation, physical or mental health, trade union membership or criminal convictions.
To make this Privacy Policy easy to find, we make it available on our homepage and at every point at which Personal Information may be requested or collected.
If you have any questions or queries about this Privacy Policy, please contact us using the details given in the section "Who to contact". We will endeavour to respond to you as quickly as possible.
What information do we collect and what consents are required from you?
You are not required to provide us with any Personal Information when visiting the Crisis Website. However, we may collect information from you during your use of the Crisis Service whenever you submit any such Personal Information to us using on-line forms, when you e-mail us or when you post a message on any bulletin board.
Examples of Personal Information that we may collect when you use the Crisis Service in these ways include [name, job title, organisation, address, telephone number, email address, DOB, age, third party contact details, skills, credit card and other payment details.
We do not generally seek to collect Sensitive Personal Information about you. However, we cannot guarantee that we will not come into possession of such information. For example, you may include some Sensitive Personal Information in an e-mail, bulletin board message or on-line form which you send/submit to Crisis.
To the extent that we may receive Sensitive Personal Information, we will not use it except to the extent that you ask us to or to the extent that we are required to in order to fulfil your request.
How do we use your information?
Crisis will use the Personal Information about you, that we collect via the Crisis Website, only for the following purposes:
(i) To provide the Crisis Service to you
(ii) To administer our relationship with you including for any administrative purposes. In particular, we will use
Personal Information that you supply us with through the Crisis Website for the purpose for which it was collected, for example, to send you information or the answer to a query, to register your interest in participating in an event or volunteering for Crisis, to enable you to purchase publications or to make donations.
Crisis may need to make your Personal Information available to other companies both inside and outside of the Crisis group of charitable companies and charitable trusts in order for the Crisis Service to be provided to you, for example, when we contract out some of our services or functions. However, when we do this, we will not authorise such third parties to use your Personal Information in any other way and will require them to protect your Personal Information to the same degree that we do.
(iii) To contact you about other products, services, events or developments
Crisis would like to use your Personal Information to contact you regarding, or to send you information or details about Crisis, our goods, services, events or developments, or those of other third parties, which we believe may be of interest to you. Crisis may also occasionally like to make Personal Information available to other carefully selected third parties to enable them to provide you with information directly about products, services, events or developments which may be of interest to you.
If at any time you decide that you do not wish to be contacted by Crisis or by other carefully selected third parties for these purposes, you may inform us by e-mail at: privacy@crisis.org.uk
(iv) For research (including market research) purposes
(v) If the assets of Crisis are transferred to a third party
If Crisis decides to transfer its assets or ceases to trade, becomes insolvent, enters into receivership or any similar or equivalent event occurs, Crisis or those acting on its behalf may sell its assets or parts of it to a third party or parties. In such circumstances, Crisis or those acting on Crisis' behalf may transfer your Personal Information to these third parties.
(vii) If disclosures are required by law
If required to do so by any applicable law, search warrant, subpoena or court order, or by any regulation, treaty or other legally binding obligation with which Crisis or any company or trust within the Crisis group is required to comply, Crisis or any such company or trust will disclose some or all of your Personal Information as and to the extent that it is required to do so.
No cookies
The Crisis Website does not use 'cookies', which are small text files, which are placed on your hard drive by some websites to store information.
Sale or exploitation of Personal Information commercially by third parties
Crisis shall not sell, rent, distribute or otherwise make Personal Information available to any third party, except for the purposes described in this Privacy Policy or with your prior permission.
Data security
Crisis uses a number of mechanisms to protect the security and integrity of your Personal Information. Unfortunately, no data transmission over the Internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any Personal Information comes into our possession, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Links to other websites
The Crisis Website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. This Privacy Policy only applies to the Crisis Website.
Access to information
You may request access to any Personal Information that we hold about you. If you would like a copy of your Personal Information, please contact us at the address given in the section "Who to contact", stating your full name and providing us with sufficient information to verify your identity. Please also help us to respond quickly by indicating why you think we hold Personal Information about you and what information you think we may hold. Please note an access fee may be charged to cover our reasonable costs of providing the information to you.
Sometimes there may be a reason why access will not be possible. If that is the case, you will be told why.
Correcting your details
If you would like us to correct or update any of the information that we hold about you, please e-mail us at the address given in the section "Who to contact".
Who to contact
If you would like to contact us, please choose from the following options:- If you have any comments or questions about this Privacy Policy or wish to report any violation of this Privacy Policy, please e-mail us at: enquiries@crisis.org.uk
- If you do not want to be contacted in the future by Crisis, by any company in the Crisis group or by any carefully selected third parties, please e-mail us at: enquiries@crisis.org.uk
- If you would like to obtain a copy of the Personal Information that we hold about you, please write to us at: Privacy Compliance Officer, CRISIS UK, 66 Commercial Street, London E1 6LT
- If you would like us to correct or update your Personal Information in our records, please e-mail us at: enquiries@crisis.org.uk
Consent to collection and use of Personal Information
By using the Crisis Website you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection and use of your Personal Information as described in this Privacy Policy.
If you do not agree with any term in this Privacy Policy, please cease to use the Crisis Website immediately.
Changes to this Privacy Policy
Crisis reserves the right to remove or amend this Privacy Policy from time to time. If we decide to replace or change it, we will post a new policy or the changes to this Privacy Policy on this page and we encourage you to visit this page frequently to stay informed. Your continued use of the Crisis Website following the posting of a new policy or changes to this Privacy Policy will indicate your acceptance of the new policy or these changes, as the case may be.
