Crisis' commitment to your privacy
If you want to request a copy of the personal information we hold about you, or ask us to update or correct any information, please go to the Contact us section below.
Information we may hold about you
We may collect information from you when you use our services on the website and submit personal information to us using online forms, when you email us or when you post a message on a bulletin board.
Examples of personal information include name, job title, organisation, address, telephone number, email address, date of birth, age, third party contact details, skills, credit card and other payment details.
Sensitive personal information
Sensitive personal information is personal information relating to your religious or ethnic origin, religious or political opinions, sexual orientation, physical or mental health, trade union membership or criminal convictions.
We don't ask for sensitive personal information about you. However, we cannot guarantee that we will not come into possession of such information. For example, you may include some sensitive personal information in an email, bulletin board message or online form which you submit to Crisis.
We will not do anything with your sensitive personal information unless you ask us to or unless we need to in order to fulfill your request.
How do we use your information?
We use the personal information we hold about you only for the following purposes:
(i) To provide Crisis services to you
(ii) To administer our relationship with you
We use personal information that you supply us for the purpose for which it was collected. Examples include; sending you information or the answer to a query, to register your interest in taking part in an event or volunteering for Crisis, to enable you to buy publications or make donations.
Crisis may need to make your personal information available to other companies both inside and outside of the Crisis group of charitable companies and charitable trusts in order for the Crisis Service to be provided to you, for example, when we contract out some of our services or functions. However, when we do this, we will not authorise these third parties to use your personal information in any other way and will require them to protect your personal information to the same degree that we do.
(iii) To contact you about other products, services, events or developments
Crisis would like to use your personal information to contact you with information about Crisis, our services, events or developments.
If at any time you decide that you do not wish to be contacted by Crisis you may inform us by e-mail at: email@example.com
(iv) For research (including market research) purposes
We may analyse the personal information we collect about you and add publicly available information to create a profile of your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and with the most relevant information.
(v) If the assets of Crisis are transferred to a third party
If Crisis decides to transfer its assets or ceases to trade, becomes insolvent, enters into receivership or any similar or equivalent event occurs, Crisis or those acting on its behalf may sell its assets or parts of it to a third party or parties. In such circumstances, Crisis or those acting on Crisis' behalf may transfer your personal information to these third parties.
(vii) If disclosures are required by law
If required to do so by any applicable law, search warrant, subpoena or court order, or by any regulation, treaty or other legally binding obligation with which Crisis or any company or trust within the Crisis group is required to comply, Crisis or any such company or trust will disclose some or all of your personal information as and to the extent that it is required to do so.
Sale/exploitation of personal information by third parties
Crisis uses a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Links to other websites
Request for a copy of your personal information
If you would like a copy of your personal information please write to the Privacy Compliance Officer, CRISIS UK, 66 Commercial Street, London E1 6LT, stating your full name and providing us with sufficient information to verify your identity.
Please also help us to respond quickly by indicating why you think we hold personal information about you and what information you think we may hold.
Please note an access fee may be charged to cover our reasonable costs of providing the information to you.
Sometimes there may be a reason why access will not be possible. If that is the case, you will be told why.
Correcting your details
If you would like us to correct or update your personal information in our records, please email us at: firstname.lastname@example.org
Request to stop future contact
If you do not want to be contacted in the future by Crisis please email us at: email@example.com
Consent to collection and use of personal information