Crisis Skylight Cafe
A recipe for success
The Crisis Skylight Cafés in London, Oxford and Newcastle are inspirational social enterprises, open to the public, providing routes into work for homeless people and ex-offenders. Under the guidance of an experienced café manager and team, trainees receive individually tailor made training, leading to recognised qualifications in food hygiene, customer care, operational services and food preparation skills.
What does a trainee do?
Trainees usually spend two-three days a week in the café, accumulating diverse experience that can be applied in any areas of the catering industry (cafés, restaurants, kitchens, hotels and events).
The aim of this programme is to get trainees into paid work. Trainees will learn and develop different skills whilst working in a friendly and safe environment with professional support. Each trainee has a tailor-made personal development plan which may include the following:
- Kitchen: Food preparation including hot and cold meals, chef and team support, health & safety, food hygiene practices & kitchen organisation.
- Front of House: Customer service, team work, communication skills, product knowledge, presentation, sales, cash handling and coffee training.
- Extra Skills: Promotion & special events organisation, office and IT Skills, interview techniques and job search skills.
What does the trainee get out of it?
- NVQ level 2 training in Multi-Skilled Hospitality Services, Customer Service or Food Processing and Cookery.
- Personal and professional coaching and action planning
- Job opportunities and career prospects
- Work experience placements
- Travel expenses and food
- Bonus incentives, team away days and educational visits
How does the programme work?
- Assessment interview
- Induction trial day
- Tailor-made training programme structured according to skills and interests
- Weekly reviews and self assessments
- Support for interviews and job search
- Job placement and/or project support
How can I apply?
London
To apply to become a trainee at the Crisis Skylight Café please download the referral form and return it to us using one of the methods below. When received your referral will be processed and you will be contacted by a member of the Employment Services Team to progress your application.
Email: employment.services@crisis.org.uk
Fax: 0844 251 0110 for the attention of Crisis Employment Services
Post: Employment Services Team, Crisis, 66 Commercial Street, London E1 6LT
In person: drop your application into a member of staff at the Crisis Skylight London reception
Newcastle
Drop in or contact us to make an appointment to see a Progression Coordinator who can give you more information.
Address: City House, 1 City Road Newcastle upon Tyne NE1 2AF
Telephone: 0191 222 0622
Email: enquiries.newcastle@crisis.org.uk
Oxford
Drop in or contact us to make an appointment to see a Progression Coordinator who can give you more information.
Address: Crisis Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ
Telephone: 01865 263 900
Email: reception.oxford@crisis.org.uk