Supporting people out of homelessness 365 days a year

Maria’s story: The route back to a safe and stable home

Middle aged black woman with natural hair stands in clean and tidy kitchen holding spices while cooking a meal

After finishing a hospital shift at A&E, Maria expected to come home and rest. Instead, a drunk driver crashed straight into her living room. She was injured, and her home was left unsafe to live in. 

The police called the council. The council said it was the landlord’s responsibility. The landlord said he’d have to wait for insurance to repair the flat. And the insurance did not protect Maria as the tenant. Each answer simply moved responsibility on. 

In a single night, Maria lost her home.  

With nowhere else to go, she moved onto an old friend's sofa. However, he had a sudden heart attack and died in front of her. His family asked Maria to leave.  

Traumatised, grieving and seriously unwell with fibroids that caused severe bleeding, Maria had no choice but to sleep on the streets. 

When Maria came to Crisis, she met Izzy, her lead worker, who listened, stood alongside her and helped her navigate the system. Susan, her health advocate, supported her through her medical appointments and advocated on her behalf. With their support, Maria was able to move into temporary accommodation and, eventually, into a place of her own. 

"I'm so grateful. Without Crisis, I wouldn't have made it, because Crisis was the door to my salvation." — Maria, former Crisis Member 

 

Thank you for helping people on their journey out of homelessness

£1,120 could enable an advisor to spend a week with someone, understanding their situation, and support them to access appropriate services when they first come to Crisis.

£2,389 could support a person facing complex barriers such as poor mental health or substance use issues with specialist support for a year.

£4,456 could help fund a clinical psychologist for a month, delivering direct support with mental health where needed.

£100 per month could provide a week of support from our Intensive Case Management Team, who work with people managing complex issues. 

£199 a month could help a person facing complex barriers, through holistic, consistent support so that they can build trust and confidence and work towards leaving homelessness behind for good. 

£352 per month could provide a month of support from one of our Lead Workers — a vital guide for someone on their journey out of homelessness.

How your support helps people out of homelessness

When someone comes to Crisis for help out of homelessness, they receive a warm welcome from a member of our Engagement and Assessment team. 

We talk through their situation and make sure that anyone who would benefit from services, support and advice elsewhere are signposted and referred. When we are best placed to help, we rapidly allocate a Lead Worker and they become a Crisis member.  

When Maria reached out for help, she was supported to find emergency accommodation and matched with our Lead Worker, Izzy, who stood alongside her as she navigated her housing and health challenges. 

“Crisis made things so much easier. They’re the ones who supported me with outreach to start looking for an emergency accommodation and fought for me in courts. Shortly after I became a member, I was put into a temporary accommodation and now I have my own space.” — Maria, former Crisis Member 

 

The goal of all our work with Crisis members is for them to secure a safe, decent, and affordable home.  

With support from her lead worker, Izzy, Maria was able to find a place to call home. Looking back on her journey, she told us: 

"Without Crisis, I wouldn't have made it. They didn't just help me off the streets – they gave me the support I needed to move forward with my life." 

"I cook a lot now in my own space. I like cooking. I'm building my life again." 

Crisis members can engage with our learning and skills programmes while working with their Lead Workers. Programmes include vocational training, technical qualifications and equipment to help someone find their way back into employment.  

Crisis members can also take part in arts and wellbeing sessions, and practical sessions to help with finding, securing, and maintaining a home. 

Maria's lead worker, Izzy, connected her with Susan, a health advocate who supported her through her medical appointments. 

Reflecting on the support she received, Maria, a former Crisis member, said: 

“Crisis helped me get the support I needed for my mental health and my medical issues. Having a lead worker who encouraged me and lifted me up was life changing." 

Why donate to Crisis

We are the national charity for people facing homelessness. We know that homelessness is not inevitable. We know that together we can end it.

Your donation helps to fund our year-round work with people experiencing homelessness. We offer individual tailored support to help people access benefits, healthcare services, employment opportunities, and more.

Our main aim is to relieve the huge pressure of homelessness, by helping people find safe and affordable homes.

We campaign on the political changes needed to end homelessness for good and conduct research to understand and highlight the scale, causes and consequences of homelessness.

How we spend your pound

For every £1 we spend on fundraising, we raise £3.14 to fund our charitable services.

Our fundraising promise

We are registered with the Fundraising Regulator and promise to be honest, respectful, and accountable in how we treat you.

Where we give example stories about our members, we promise these are genuine experiences, even if their names or photos are changed to respect their privacy.

Although we cannot guarantee your donation will be spent on specific items or services, we can guarantee your donation will be used wherever it is needed most to help our work all year round with people facing homelessness.

Contact our Supporter Care team

Please contact our supporter helpline if you have any questions about making a donation to Crisis. You can also contact us if you would like to change the way we communicate with you.

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