If you are homeless or at risk of homelessness, the first thing you should do is contact your Local Authority Housing Department. Please use this link to find this.
If you are rough sleeping or in danger of rough sleeping, please email london@crisis.org.uk or phone 0300 636 1967 and we will get back to you within 48 hours.
Our Skylight in London is located at 50-52 Commercial Street, London, E1 6LT
We welcome everyone who comes to us for support. Sometimes we will not be best placed to provide the support you need. If we are confident you can receive the right support elsewhere, we will help refer you to these services. And we will provide you with all the information you need so that you know what to do next.
Our focus is on supporting people who face the most barriers and cannot access support elsewhere. This could apply to you if you are unable to use public services because of your immigration status for example, or if you need extra support accessing services.
Please note we also have Crisis Skylights in Croydon and Brent.
What does this support look like? A journey through Crisis’ services.
When you first contact us, you will hear back from a member of our Engagement and Assessment team within 48 hours. They will work out whether Crisis is best placed to help you, or whether there are other services that can. If another service can help, we will refer you and guide you through your next steps.
If being supported by Crisis is the best option for you, you will become a Crisis member and be assigned a Lead Worker. Your Lead Worker will be your consistent point of contact, guiding you through the various services Crisis has to offer and helping you to find a way out of homelessness.
We can offer support with the following:
- finding, securing and keeping a home
- making sure you have the support you are entitled to from the local authority
- claiming the right level of benefits
- vocational training and technical qualifications
- wellbeing and building confidence, including access to support from specialist clinical psychologists.
The type of support you receive will be based on your needs. One of our main priorities will be helping you to find a suitable home.
Our approach to helping you
We’ve helped thousands of people end their homelessness over the years. Our approach is to focus on the positives – what you’re good at and your interests – rather than what might be holding you back. We will work with you to build up your skills and confidence and help you take positive steps towards ending your homelessness.
We support our members using psychological knowledge and techniques. We recognise you may have experienced traumatic events in your life that could impact how you feel and react in certain situations. We also know that homelessness and discrimination can worsen these experiences.
Our goal is to create safe and stable relationships with you, to help you move on from past traumas. We believe in your potential, and we’re here to support you every step of the way.