AIMAR Support Cell Volunteer

This role is now full.

 

About Crisis at Christmas 

Christmas can be very challenging, but particularly for people who do not have a place that they can call home. We mobilise a huge volunteer effort to bring warmth, companionship, and vital services to people at one of the hardest times of the year. We help people take their first steps out of homelessness, offering Crisis’ year-round support and training to help them leave homelessness behind for good 
The Aimar Foundation is Crisis at Christmas’s main partner for IT equipment, setup and maintenance. They provide physical hardware (thin clients, printers, VoIP telephony) and internet connectivity for the event, as well as administrative support for Crisis at Christmas’s digital collaboration platform, built around Microsoft 365

About the role 

The Aimar Support Centre (ASC) sit within our Operations Centre, which is the heart of communications during Crisis at Christmas. 

As an ASC Volunteer you will be ensuring the delivery of all IT across the centres and warehouse, solving issues which arise from usages of hardware / software, and assist in inventory management / dispatching. You will support our front-line volunteers via phone, Microsoft Teams and our online helpdesk.  

This role will mainly be home-based however during the event you may be asked to travel to a centre in rare instances (opting out is possible). 
You will be supported by other volunteers with many years of technical support experience and with deep knowledge of our setup. 

The service will run from Monday 13th December to Wednesday 5th January.

You will be invited to online training sessions, where we will cover the support model and how to troubleshoot. Over Christmas, you will have access to a range of documentation and support.   

Skills and experience we are looking for 

• Experience with technical customer support for an audience of varying degrees of technical proficiency 
• Good problem-solving skills and a willingness to be proactive and get involved 
• Experience of working in a busy office environment would be an advantage and you will need to be able to work calmly under pressure 
• Previous experience in any of the following would be an advantage but not necessary: 
   - Office 365 / Azure AD / Exchange Online 
   - SharePoint / Microsoft Teams 
   - 3CX VoIP 
   - Linux / IGEL OS 
   - Wired and wireless networking 
   - Helpdesk services such as Zendesk and Freshdesk 

This role is suitable for volunteers who have previously volunteered with us in an IT-related role (e.g. General Volunteer - IT Troubleshooter, IT Activity Leader, Digital Inclusion Volunteer, previous Aimar Support Centre Volunteers) 

Additional info

All Crisis at Christmas Volunteers are asked to:  

• Comply with Crisis policies including health and safety, data protection and Volunteer code of conduct at all times  
• Maintain the privacy and confidentiality of all accessible information about guests, members and the organisation  
• Be positive, productive and have the passion to help end homelessness   
• We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.