Operations Volunteer

About Crisis at Christmas

Christmas can be very challenging, but particularly for people who do not have a place that they can call home. We mobilise a huge volunteer effort to bring warmth, companionship, and vital services to people at one of the hardest times of the year. We help people take their first steps out of homelessness, offering Crisis’ year-round support and training to help them leave homelessness behind for good.

About the role

• Our Operations Centre is the heart of communications during Crisis at Christmas 
• As an Operations Centre Volunteer, you will be liaising with all centres and hotels during the Christmas period and helping to resolve issues that arise as quickly as possible 
• The role is very fast-paced and varied: tasks could include providing information to centres, taking last-minute requests for resources and gathering statistics 
• The role also involves accurately inputting data captured at our centres so that we can respond appropriately to the needs of our guests 
• This is not a guest facing role and will be based in our Canning Town warehouse rather than in the centres or hotels 

Skills and experience we are looking for

• Strong computer skills, telephone communication and the ability to convey complicated information clearly and calmly 
• Some data input experience would be beneficial  
• Experience of working in a busy office environment would be an advantage and you will need to be able to work calmly under pressure 
• A flexible attitude and a willingness to get stuck in and help out other members of the team when required. 

Additional Info

This role will be based in our Christmas Warehouse in Canning Town

Crisis at Christmas Volunteers are asked to:  

• Comply with Crisis policies including health and safety, data protection and Volunteer code of conduct at all times  
• To maintain the privacy and confidentiality of all accessible information about guests, members and the organisation  
• Be positive, productive and have the passion to help end homelessness   
• Keep up to date with any online learning 
• We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.