Guest contact volunteer

Supporting guests by making phone calls to help with ordering arranging deliveries of Christmas hampers and wellbeing packs. Experience of supporting vulnerable adults by telephone is desirable.

  • Contacting guests to help create their orders 
  • Arranging a suitable delivery time
  • Reporting to your supervisor any concerns raised during calls regarding a person’s wellbeing or safety
  • Maintaining client confidentiality
  • Following role risk assessment and Covid19 guidance 
  • Completing e-learning required for the role

Core skills

  • Volunteers must be 18+
  • Experience of supporting vulnerable adults by telephone is desirable
  • Ability to follow instructions and also take the initiative when required
  • Good time-keeping and reliability
  • Non-judgmental, patient and friendly
  • An understanding of the importance of confidentiality and maintaining boundaries
  • Be positive, productive and have a passion to help end homelessness

Additional information

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • This role is subject to a DBS check

We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.