All goods are delivered by Royal Mail Second Class or DPD delivery, depending which option was selected at checkout. If you chose the Royal Mail 2nd Class delivery option your parcel should be delivered in 2-5 working days. If you chose the postage option of DPD you will receive a dispatch note via email or text and should receive your item within 3 workings days after order.
Please note: Royal Mail have advised that the last posting date for 2nd class post for delivery by Christmas is 18th December; therefore please place your order on or before 17th December if you want to receive the item by Christmas. Last order day for Christmas delivery for DPD is the 22nd December, please select DPD at the checkout and place your order on or before the 22nd December if you want to receive the item by Christmas.
Please also note that orders placed between Christmas and New Year may not be despatched until 4th January.
All costs related to the delivery are displayed on our website.
If our chosen delivery carrier cannot deliver your product due to you not being at home when the product is delivered, they may contact you to make arrangements for redelivery or collection. If you fail to make arrangements with our chosen carrier to re-arrange delivery or collection you may be charged for further delivery and storage costs. If we or our carrier are unable to contact you to re-arrange delivery or collection, despite our and our carrier’s reasonable efforts, then we may take steps to end the contract.
If products are delayed due to an event that is outside of our control, we will take steps to be in contact with you promptly to inform you and do everything we can to minimise the effect of the delay. If the risk is substantial you may contact us to cancel the purchase and receive a refund for products you have paid for but not received.
During pandemic times, we aim to maintain delivery as usual. If a delivery needs signing for, the courier will do this on your behalf, if accepted at your address. Our couriers will work in a safe way to ensure hygiene and distancing guidelines are followed at all times.