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Classroom Assistant Volunteer - Merseyside

About Crisis

Crisis is the national charity for homeless people. We are committed to ending homelessness. 

Every day we see the devastating impact homelessness has on people's lives. Every year we work side by side thousands of homeless people to help them rebuild their lives and leave homelessness behind for good.

Through our pioneering research into the causes and consequences of homelessness and the solutions to it, we know what it will take to end it.

Together with others who share our resolve, we bring our knowledge, experience and determination to campaign for the changes that will solve the homelessness crisis once and for all.

We bring together a unique volunteer effort each Christmas, to bring warmth, companionship and vital services to people at one of the hardest times of the year, and offer a starting point out of homelessness.

We know that homelessness is not inevitable. We know that together we can end it.

Role outline and the difference you will make 

We are looking for friendly, reliable and enthusiastic volunteers to support our coordinators and tutors at learning sessions delivered across a range of different learning environments including hostels, drop-in centres and our Liverpool based office. Sessions are wide ranging in content and include arts, technical skills (plastering/tiling/catering) and functional skills (IT/creative writing/lyric writing/magazine) as well as health and wellbeing.

This would be a great opportunity for anyone who would like experience of a classroom support setting, has an interest in working in a client facing role and has patience and an enthusiasm for learning.

Our sessions take place across Merseyside and will require a weekly commitment of around 3 hours (2 hours for the session plus clearing and setting up).  We would like an initial commitment of 12 weeks to cover a whole term.

What you will gain

  • Experience communicating with people from diverse backgrounds through formal training and experience
  • The opportunity to promote Crisis’ work, enabling people to get involved in many aspects of the charity and hear how you have personally influenced the groups you meet
  • The opportunity to be part of an influential network of volunteers and meet new people
  • The opportunity to be one of the first to hear stories about Crisis’ life changing work
  • A way to learn more about homelessness and the charity sector through a structured induction 
  • Travel and lunch expenses reimbursed where appropriate

Core tasks and what you will achieve

  • With direction from the tutor, supporting participants to engage with session related activities. This will include both group and one to one work
  • Supporting the collection of data and appropriate information
  • Supporting evaluation collection
  • Supporting the set up and tidy up of each session
  • Supporting obtaining resources and teaching related paperwork.
  • Feedback any challenges or opportunities that arise during sessions
  • There will be the opportunity to support our special events, for example class trips and our end of term event


The skills and experience we are looking for

  • Good communication skills and enthusiasm
  • Experience of, or a genuine interest in, working with people
  • An interest in or experience in the subject of choice (arts, functional skills, technical skills) – though it is more important that you enjoy working with people.
  • An interest in working within the homeless sector

Additional information

All Crisis volunteers are asked to:

  • Comply with Crisis policies including health and safety, data protection and code of conduct at all times
  • To maintain the privacy and confidentiality of all accessible information about members and the organisation
  • Be positive, productive and have the passion to help end homelessness