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Events Volunteer - Croydon

About Crisis

Crisis is the national charity for homeless people. We help people directly out of homelessness, and campaign for the social changes needed to solve it altogether. We know that together we can end homelessness.

About Crisis Skylight Croydon

Crisis Skylight Croydon is a new project that delivers an arts, education, training and employment service. We work with single people who are homeless and vulnerable housed across the Croydon Area .We deliver classes at a range of venues including partner organisations on a number of subjects including art, literacy, IT ESOL and maths. We also offer one-to-one support to help people learn, develop skills and improve their confidence.  The aim of our work is to support our members in their journey out of homelessness and towards independence.


Purpose of the role

We are looking for volunteers to help us run various events throughout the year. These events are wide ranging and include our end of term celebration events, trips to local attractions and events at local partner organisations. We would like the help of a group of friendly and enthusiastic volunteers to assist us in all aspects of running events. Volunteers would not need to be available at a set time, but would be asked about volunteering.



  • To attend any briefings from staff about what the event will entail
  • To help set up and set down stands and other promotional materials, before the event has started and after the event has finished
  • To publicise the work of Crisis at the event by talking to people and distributing promotional material.
  • Directing guests to facilities and where they need to be
  • Assisting with tasks such as registration of guests, giving out information, supporting activities that are taking place
  • To provide information and help to any Crisis members that may attend the event



  • To be available for the duration of the event
  • To follow Health and Safety procedures at all times
  • To maintain the privacy and confidentiality of all accessible information about members
  • To adhere to Crisis policies and code of conduct


Skills and experience

  1. Good communication skills
  2. A clear interest in and knowledge about the work that Crisis does (Essential)
  3. An understanding of people’s motivations in attending events and how you can best promote Crisis to them
  4. Flexibility in terms of the tasks you are asked to undertake at the event
  5. Friendly and confident in talking to a range of people
  6. Ability to follow instructions and also take the initiative when required
  7. Enthusiasm, patience and respect for others
  8. Good time keeping, attendance and listening skills
  9. An understanding of the importance of confidentiality and maintaining boundaries


Supporter / volunteer gains

  • Travel and lunch expenses reimbursed where appropriate
  • Gain experience communicating with people from diverse backgrounds
  • Gain experience in helping to run events
  • Promote the work of crisis thereby enabling people to get involved in helping to end homelessness
  • Structured induction to the work of Crisis
  • Access to support and supervision with relevant supervisor