Crisis Skylight London

If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you. 
 
To learn what Crisis can do for you in London, select the “I would like support from Crisis in London” option from this list. 
 
If you are rough sleeping now, visit the StreetLink website or call them on 0300 500 0914. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them. 
 
If you need general or specific housing and homelessness related advice, the charity Shelter may also be able to help you. Shelter has a wealth of resources available online and you can also search for your nearest legal advice centre. If you are homeless, have nowhere to sleep tonight or are at risk of harm or abuse in your home, you can call Shelter’s emergency helpline: 0808 800 4444. 
 
Learn more about how other organisations might be able to help you. 

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough or call them on 0300 500 0914.
 
If you are a professional (working in, for example, the local authority, police or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment: 
 
Phone: 020 7426 5650 (lines are open Monday-Friday, between 9am - 5pm) 
Email: london@crisis.org.uk

In this section you’ll find detailed information about how Crisis Skylight London can support you, which areas they cover, how to get to their offices and more.

How we can help depends on your situation and needs. Get in touch so we can assess your situation and discuss next steps – this could lead to you becoming a Crisis member, which involves you being assigned a lead worker who will work with you over a few weeks or longer to help end your homelessness. 

Please note that while we welcome everyone who comes to us for help, our focus is on supporting people who face the most barriers and cannot, or find it difficult to, access other services. If another service can provide the support you need, we will refer you to them.

Crisis Skylight London

Crisis Skylight London works with people over the age of 16 who are experiencing homelessness, or immediately at risk of homelessness.

Our Engagement and Assessment team will assess your initial support needs. We'll provide you with information, advice and guidance and create a plan with you around how we can support you to sustainably end your homelessness.

We also provide a Coaching service to offer longer term support to people to work towards achieving their goals and to address any areas that may be contributing to their homelessness.

Our work is supported by clinical psychologists, housing law specialists as well as Volunteering and Events teams.

Crisis Skylight London covers the following geographical areas: Greater London
(If your area is not listed but you are nearby, contact us so we can advise you of your options.)

If this is of interest to you, you can self-refer to Crisis Skylight London by calling us on 020 7426 5650 (Lines are open 9.30 am – 4.30 pm) or by emailing us at london@crisis.org.uk and we’ll take it from there. 

You can also drop into Crisis Skylight London between our opening hours of 9.30 am – 4.30 pm. Select the “I’d like to visit or contact Crisis in London” option for detailed directions.

Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance

Before you visit, we would recommend that you find out what Crisis can offer you in London. You can then contact us by phone or email so that we can discuss the best options for your situation:

Phone: 020 7426 5650 (lines open 9.30 am – 4.30 pm)
Email: london@crisis.org.uk

Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance.

Our address is: 50 – 52 Commercial Street, London, E1 6LT

View on map

You can use these public transport options to visit us:

Bus: Public transport options include Bus 242 on Commercial Street 

Tube or train: nearest stations are Aldgate East, Liverpool Street, and Shoreditch High Street

ADDITIONAL INFORMATION

The Crisis Skylight London building is wheelchair accessible and has accessible bathroom facilities. Our bathrooms are gender neutral.

Contact us via phone/email to discuss any other requirements you have (such as needing an interpreter to access services).