Crisis Raffles

We normally hold two raffles a year, one in Spring and one in Summer. Tickets are priced at just £1 each with a range of cash prizes to be won.

If you have any questions about our raffles please contact our Supporter Services Team at supporter.helpline@crisis.org.uk. They’d love to help. 


Raffle exclusion

If you feel you have a problem with gambling, and would like to request that Crisis excludes you from receiving gambling related marketing materials, you can simply complete our form


Raffle rules

To see the rules of our latest raffle please visit our raffle rules.


Raffle complaints

Any complaints regarding the raffle can be made directly to Crisis by contacting Ely Mukhwana, Supporter Care Manager, in the first instance:

Tel: 08000 384838

Email: ely.mukhwana@crisis.org.uk

Post: Ely Mukhwana, 66 Commercial Street, London E1 6LT

Every complaint will be taken seriously and fully considered by Crisis in order that a satisfactory resolution can be achieved.

In the event that a satisfactory outcome can still not be reached:

  • In accordance with the agreed protocol arranged on behalf of its members by the Lotteries Council, the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.
  • The player will be provided with IBAS referral details.
  • The outcome of IBAS intervention will be reported to the Gambling Commission.

Licensing information

Crisis UK is licensed and regulated by the Gambling Commission, www.gamblingcommision.gov.uk under the Gambling Act 2005. Account no. 5009. Please click here for more details.

Non-Remote Licence: 005009-N-303937-011. Remote Licence: 005009-R-329208-001. Responsible person Karen Hardy, Crisis, 66 Commercial Street, London, E1 6LT.


Useful contacts

IBAS – Independent Betting Adjudication Service

Website: http://www.ibas-uk.com/

Tel: 020 7347 5883

Email: adjudication@ibas-uk.co.uk

Post: IBAS, PO Box 62639, London EC3P 3AS

GambleAware 

Website: https://www.begambleaware.org/ 

National Gambling Helpline: 0808 8020 133 

Email: info@gambleaware.org 

Post: GambleAware, Pennine Place, 2a Charing Cross Road, London WC2H 0HF 

Gambling Commission – regulates gambling in Great Britain

Website: http://www.gamblingcommission.gov.uk

Tel: 0121 230 6666

Email: info@gamblingcommission.gov.uk

Post: Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP