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Crisis Skylight Newcastle

Crisis Skylight Newcastle supports people who are experiencing homelessness or are at risk of homelessness. Find the right help for you on this page, or contact us to discuss your options.

General information

Our location


City House
1-3 City Road
Newcastle upon Tyne

Visiting us (please read before travelling)

Areas covered: North East England, Gosforth, Ouseburn

Contact us

Phone number: 0191 222 0622

Email address:

Opening hours:
Mon, Wed, Thu, Fri: 9:30am-4.30pm;
Tue: 12:00pm-4:30pm
(please contact us before visiting)

Skylight director: Herbie Cooper

This information was last updated on 08/04/24

How Crisis support people facing homelessness in Newcastle

We work with people in Newcastle to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness.

Skylights can help in:

  • Finding a home and settling in
  • Finding work and applying for jobs
  • Looking after your health and wellbeing

How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them.

So that we can best help you, tell us: what is your situation today?

If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you. 
To learn what Crisis can do for you in Newcastle, select the I would like support from Crisis in Newcastle option from this list. 
If you are rough sleeping now, visit the StreetLink website. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them. 
If you need general or specific housing and homelessness related advice, the charity Shelter may also be able to help you. Shelter has a wealth of resources available online and you can also search for your nearest legal advice centre. If you are homeless, have nowhere to sleep tonight or are at risk of harm or abuse in your home, you can call Shelter’s emergency helpline: 0808 800 4444. 
Learn more about how other organisations might be able to help you. 

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough.
If you are a professional (working in, for example, the local authority, police or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment: 
Phone: 0191 222 0622 (lines are open Monday-Friday, between 9am-5pm)  

Crisis does not offer emergency services.

If you feel you need urgent mental health support, the NHS can help you - find your local NHS helpline.

If you are in immediate danger, call 999 now and ask for an ambulance or the police.

In this section you’ll find detailed information about how Crisis Skylight Newcastle can support you, which areas they cover, how to get to their offices and more.  

How we can help depends on your situation and needs. Get in touch so we can assess your situation and discuss next steps – this could lead to you becoming a Crisis member, which involves you being assigned a lead worker who will work with you over a few weeks or longer to help end your homelessness.  
Please note that while we welcome everyone who comes to us for help, our focus is on supporting people who face the most barriers and cannot, or find it difficult to, access other services. If another service can provide the support you need, we will refer you to them. 

Crisis Skylight Newcastle 
Crisis Skylight Newcastle works with people over the age of 16 who are experiencing homelessness, or immediately at risk of homelessness in the North East region. 
Our Engagement and Assessment team will assess your initial support needs. We'll provide you with information, advice and guidance and create a plan with you around how we can support you to sustainably end your homelessness. 

We also provide a Coaching service to offer longer term support to work towards achieving your goals by developing strategies which enable you to sustain positive changes. We will also work together to address any areas that may be contributing to your homelessness. 

Join our weekly sessions to learn new skills and improve your emotional and physical well-being. We’re currently offering sessions in Cooking, Art for Wellbeing, DIY For Your Home, Tiling and Wood Skills. We also have a local allotment where you can grow your own veg, salads, herbs and more. 

Our Housing First team support people who experience multiple and complex disadvantage. The team aim to provide an unconditional offer for housing and long-term personalised support. 
Our work is supported by clinical psychologists, housing law specialists as well as Volunteering and Events teams. 

If our offer is of interest to you, you can self-refer to Crisis Skylight Newcastle coming along to our Engagement and Assessment drop ins on Mon, Wed, Thu, Fri: 9:30am-1:30pm; Tue:12:00pm-1:30pm). 

Before you visit, we would recommend that you find out what Crisis can offer you in Newcastle. You can then contact us by phone or email so that we can discuss the best options for your situation:

Phone: 0191 222 0622 (lines open Mon, Wed, Thu, Fri: 9:30am-4:30pm; Tue: 12:00pm-4:30pm)



Our address is: City House, 1-3 City Road, Newcastle upon Tyne, NE1 2AF

View on map

Image of map from Google Maps 

Our doors are open for Engagement and Assessment drop-ins on Mon, Wed, Thu, Fri: 10am-1:30pm.

You can use these public transport options to visit us:

Metro: Our nearest Metro stop is Manors which is a five-minute walk away

Bus: Our nearest bus stops are in the City Centre and New Bridge Street

Parking: Manors multi story carpark: NCP - the purple multi story on City Road and limited metered street parking surrounding the building on city Road and Melbourne Street


The Crisis Skylight Newcastle building is wheelchair accessible and has accessible bathroom facilities. Our ground floor bathrooms are gender neutral. 
Contact us via phone/email to discuss any other requirements you have (such as needing an interpreter to access services).   

If we haven’t covered your situation yet, it might be addressed on our Get Help page. There you can find information on finding a hostel, getting legal advice, locating free food stations and much more.   If that still hasn’t helped, you can contact Crisis Skylight Newcastle by calling 0191 222 0622 or emailing and we’ll do our best to help. 

“Crisis seem to be going out of their way to help people long term, all year round. My Crisis lead worker is a very kind person who has helped me so much."
— David, member from Newcastle