By volunteering with Crisis you can make a real difference to people experiencing homelessness.

Crisis volunteer roles during the Coronavirus situation

We are currently recruiting to a small number of volunteering roles across the country.

Please view the map below to find a role near to where you live.


Roles with partner organisations

We will also be updating these pages with information about volunteering opportunities with our partner organisations. At the moment those opportunities are in London – but we are exploring how to support organisations across England, Scotland and Wales.

We have been working with a range of organisations to ensure that people experiencing homelessness have somewhere to self-isolate and a safe place to sleep. A number of hotels have been successfully repurposed in London to support rough sleepers.

During these unprecedented times, we still need volunteers as much as ever to support staff teams to ensure that new hotel guests manage their isolation well, stay healthy and engaged and begin their journey away from homelessness.

Partner volunteer roles and tasks

The volunteering role and tasks will differ according to location, but will generally include:

  • Completing errands - delivering food and supplies to organisations or clients (under social distancing)
  • Catering - preparing food, food parcels and wellbeing packages for organisations and clients
  • Wellbeing - providing support remotely to clients, for example through wellbeing telephone calls or befriending
  • Admin - providing administrative support to organisations
  • General support - supporting clients directly under the direction of experienced staff

We are aware that this is a big ask and understand these volunteer roles will not be an option for everyone – whether due to your own health and /or wellbeing, the health of your household, caring responsibilities or other reasons. Please don’t feel obligated or under pressure to volunteer, we want you to prioritise your health and wellbeing in this situation.

Volunteering during this time will not be going against Government guidance to stay at home, as you will be helping to deliver an essential service to vulnerable people. All volunteers will be provided with a permission to travel letter signed by the organisation overseeing the role.

How to register your interest

If you are interested in volunteering please send an email to volunteering@crisis.org.uk with your name, any experience of working with people experiencing homelessness (although some roles do not require this), and your location (specific to the borough if you are in London). Crisis will then direct you to the most the suitable role and organisation.

Crisis volunteer roles

Volunteering for Crisis

Volunteering with your company is a great way to bring real expertise and impact that can change the lives of homeless people. 

We have a range of meaningful opportunities that enable our corporate volunteers to develop their skills and understand how they can make a contribution to ending homelessness.

Types of volunteering

Volunteer FAQs

You will gain experience of working with a major UK homelessness charity. We provide you with an opportunity to be part of a friendly team who are committed to ending homelessness and the knowledge that your role is making a difference to our members' lives.

We also provide a supportive environment in which to share your existing skills and develop new ones. You will have access to support as and when required including relevant training.

This is entirely role-dependent and there may be greater flexibility depending on the role. Please consider whether you can commit to this before applying.

We expect all our volunteers to understand and comply with our policies and procedures. You will need to sign our Volunteer Agreement and agree to abide by our Volunteer Privacy Statement.

We aim to respond to your application within five working days, although in some cases we may ask you to provide a bit more information.

Some of our roles require a disclosure check, these can take up to two weeks to come back.

As we get lots of applications not everyone is invited to interview. If successful we will invite you to an interview within two weeks of your application.

Potential volunteers will be invited to an informal interview, either over the phone or face to face with their Volunteer Coordinator and, where possible, their potential Volunteer Supervisor.

Try not to worry about this, it is just an opportunity for us to get to know each other and for both parties to ask questions.

In a small amount of cases, where we have a large number of applicants, we may need to hold competitive interviews, but we will let you know about this beforehand.

There are different induction options depending on the role that you are applying for, but all volunteers will be asked to complete the Online Volunteer Induction – this should take around half an hour to complete – and the majority of volunteers will be invited to our Member Facing Volunteer Induction, this session lasts around three hours and may be carried out online with your coordinator, or in a classroom setting. The induction covers Crisis and its history, causes of homelessness, safeguarding, homelessness and health, confidentiality and professional boundaries.

Some roles require additional training eg Fundraising Volunteers and Literacy Coaches will attend role specific workshops to help them feel prepared for their roles.

You will also be invited to optional training sessions throughout the year - past topics have included ‘Mental Health’ and ‘Introduction to Homelessness’ – it is completely up to you whether you would like to attend these or not, they may take place online or in a classroom setting.

You will be given a log in to the Crisis Moodle site. There is a wide variety of online modules that you will have access to, mandatory modules are ‘Safeguarding’, ‘Equality & Diversity’ ‘Crisis Volunteer Induction’ and ‘Data Protection’. We hope that this method of learning will help those who struggle to find the time to attend face to face sessions. Each module should take you no more than half an hour.