Volunteering with Crisis this Christmas

We still require the incredible efforts and skills of volunteers for Crisis at Christmas 2020. 

Volunteers will remain vital in our efforts to support our guests at a difficult time of year. However, Christmas will look very different this year, and we are delivering a much-changed event designed around the needs of our guests and members. 

This means you may not be able to find your usual volunteer role. We understand that you may find this disappointing, and that volunteering with Crisis can be an important part of your Christmas, but have had to take difficult decisions to ensure that guests are supported in a safe and effective way.

Please use the links below to navigate to your Crisis at Christmas.  We hope you can still find the right volunteer role for you.

For more information, please check the FAQs below.

 

Please note that, in London, we have had to take the difficult decision to rely on a much smaller number of very experienced volunteers who have been involved with the project for many years.   

Over the coming days and weeks, we will be getting in touch in with volunteers whose experience at Christmas is the most suitable for the more limited and specialized roles we need this year. 

Please read the FAQs below for more information.

 

Crisis volunteer roles

Volunteering for Crisis

Volunteering with your company is a great way to bring real expertise and impact that can change the lives of homeless people. 

We have a range of meaningful opportunities that enable our corporate volunteers to develop their skills and understand how they can make a contribution to ending homelessness.

Types of volunteering

Christmas volunteering FAQ's

I understand that there will be fewer volunteer roles this year – will you still require volunteer support?

Absolutely! We’ll still require lots of volunteers to support our online offer, creation and delivery of food parcels and wellbeing packs. As always we will need volunteers, and their skills and talents to ensure this Crisis at Christmas is a success for our guests.

 

Are you recruiting volunteers in the same way as before?

The changes needed to run Christmas this year will mean our usual recruitment process will be different in places. While some roles are likely to be recruited for in the usual way, for many we will be getting in touch directly with our most experienced volunteers initially. We will still be using the applications system to accept applications and apply for shifts in the usual way, so please look at the volunteer roles we now have available.

 

I’ve tried logging on to the applications system, but I can’t get in?

In some areas we are beginning the volunteer recruitment process through a process of invitation.  We suggest that you come back on a daily basis to check if more volunteer roles are available.

 

My friend/partner/colleague has got a shift can I volunteer with them?

More than ever this year we need to know exactly who is volunteering with us where in order to ensure everyone’s safety, so if you’d like to volunteer with someone make sure you sign up via the applications system.  If you’d like to volunteer at the same time as someone else who is signed up you can get in touch to let us know and we will accommodate this where possible, but cannot make any guarantees.

 

If Crisis needs fewer volunteers, is there something else I can do to support Crisis at this time?

Yes! There’s lots you can still do to support us both at Christmas and with our year-round work. Visit our volunteer portal to find out more about year-round volunteering opportunities and search for roles. There are also loads of opportunities to support us through fundraising or campaigning work. To find out more, go to https://www.crisis.org.uk/crisis-this-christmas/

 

What is your recommendation for volunteers who are older or who have underlying health conditions?

We recommend that in these exceptional circumstances, volunteers over the age of 70, those who are pregnant or who have underlying health conditions do not volunteer for face to face roles. Crisis have a range of alternative roles including providing telephone support and digital sessions for our guests. If you’re unsure, please consult the NHS UK guidelines regarding who might need to be extra careful at this time. Additional guidance is also available from the Scottish and Welsh Governments.

 

How will you be keeping volunteers safe?

The health and safety of guests, volunteers and staff is paramount, and Crisis will continually review the latest government guidance and implement recommendations. Where volunteers may come into contact with our guests at Christmas, they will be provided with the necessary PPE and recommended social distancing will be enforced. All volunteers will be provided with the appropriate training for their role to ensure they are aware of the safe but supportive approach we

I understand that there will be fewer volunteer roles this year – will you still require volunteer support? 

In London we will be relying on a much smaller number of very experienced volunteers who have been involved with the project for many years. As always, we will need these volunteers, and their skills and talents to ensure this Crisis at Christmas is a success for our guests. But unfortunately, there will not be a role for everybody.

We do appreciate that many of our previous volunteers, as well as those hoping to join us for the first time this year, will be disappointed. This has been a year of significant changes for most people and I am sure you will understand why we have had to make the changes we have.

 

Are you recruiting volunteers in the same way as before? 

 

The changes needed to run Christmas this year will mean our usual recruitment process will be different. We will not be opening registration for volunteers as we have done in previous years and for the vast majority of our roles, we will be recruiting by invitation only this year.

Only a small amount of roles will be recruited for in the usual way.

 

If I don’t receive an invitation does this mean that I’m not seen as a valuable volunteer or that I’m less skilled?  

Not at all.  Crisis at Christmas is a unique event, and we have been fortunate to have large groups of volunteers who have supported our guests for many years, and it’s this group we feel able to call upon when we are delivering a service in a way we have never tried before.  

 

I’ve tried logging on to the applications system, but I can’t get in? 

Most of our roles require a role code to be able to progress the application – if you don’t have an email with this information, you won’t be able to complete a volunteer application.  

 

My friend/partner/colleague has got a shift can I volunteer with them? 

More than ever this year we need to know exactly who is volunteering with us and where, in order to ensure everyone’s safety. We will try to accommodate working with a partner, if they meet the criteria, but we cannot guarantee this. 

 

If Crisis needs fewer volunteers, is there something else I can do to support Crisis at this time? 

Yes! There are lots of opportunities to support us through fundraising or campaigning work. To find out more, click through the other blocks in the Crisis this Christmas website. 

 

What is your recommendation for volunteers who are older or who have underlying health conditions? 

We recommend that in these exceptional circumstances, volunteers over the age of 70, those who are pregnant or who have underlying health conditions do not volunteer for face to face roles. Crisis have a range of alternative roles providing telephone support and digital sessions for our guests. If you’re unsure, please consult the NHS guidelines regarding who might need to be extra careful at this time. 

 

How will you be keeping volunteers safe? 

The health and safety of guests, volunteers and staff is paramount, and Crisis will continually review the latest government guidance and implement their recommendations. Where volunteers may come into contact with our guests at Christmas, they will be provided with the necessary PPE and recommended social distancing will be enforced. All volunteers will be provided with the appropriate training for their role to ensure they are aware of the safe but supportive approach we will take to engaging with our guests. 

 

Will there still be specific provision for women in London? 

Yes – In London, Crisis will still be providing provision for women. 

 

Will there be specific provision for people with dependencies (Gate Centre) in London? 

We’ll be providing support for guests with dependencies across our hotels in London 

 

What have you learnt from the hotels that have already been opened during the pandemic? 

We have worked closely with partners who have been delivering this support, so we are aware of the problems and issues they have faced. We are also aware of the success stories of hotel guests finding suitable permanent accommodation. 

A number of our senior volunteers have also volunteered in the hotels and we will also be drawing on their experience and understanding.  If you’re interested in volunteering this year and have already done any volunteering in hotels during the pandemic, please get in touch by emailing ccvolunteering@crisis.org.uk. 

 

Where are the hotels going to be in London? 

We’ll not be using schools and colleges for the accommodation offer we run in London this year and will instead be using hotels in order to allow for social distancing.  We won’t be giving out the exact location of the hotels at this stage but there will be more information regarding which areas hotels are if you are able to sign up as a volunteer. 

When is Crisis at Christmas open?

Crisis Coventry and Warwickshire will be offering a number of online events and activities throughout December, as well as a festive Christmas dinner ad gifts delivered on Christmas Day. We will also be offering befriending calls to our members from the 14th-31st of December. 

When can I apply to volunteer?

We are accepting applications. Please see our volunteering page to see the roles we have available. 

Where are the centre located?

This year we will predominantly be working remotely, supporting our members online and over the phone.

Our centres where we will store, pack and deliver donations from are located in East and Central Coventry. 

For security and confidentiality reasons, the locations of our centres are confidential and full addresses can only be provided once volunteers have been confirmed. Where possible, we give an idea of centre location via ‘whereabouts’ maps on the online application. These give a rough idea of location without detailing the exact address.

What roles can I apply for?

This year we are looking to recruit more experienced volunteers for specialist roles. However, we do still encourage new volunteers to view the roles we have available- we'd love to have your support. 

Is there an age limit for volunteers?

Volunteers must be aged 18 or older. For these roles there is no upper age limit, except for drivers who must be 65 years old or younger.

How much time do I need to commit?

This varies from role to role. You can sign up for as many shifts as you like but we ask for a  minimum of one shift. This year we also require all volunteers to attend a two hour training/induction session over Zoom and to complete online training via Crisis Learn. 

Some roles require less time (such as workshop leaders and performers who do shorter sessions).

Will I be provided with PPE?

Yes, we will continue to monitor government guidelines on COVID-19 and we have planned ways to work that adhere to those guidelines. All volunteers will be provided with appropriate PPE and procedures will be in places at the centre to make it as safe as possible for our volunteers and staff. 

I understand that there will be fewer volunteer roles this year – will you still require volunteer support?

Absolutely! We’ll still require lots of volunteers to support our online offer, creation and delivery of food parcels and wellbeing packs. As always we will need volunteers, and their skills and talents to ensure this Crisis at Christmas is a success for our guests.

 

Are you recruiting volunteers in the same way as before?

The changes needed to run Christmas this year will mean our usual recruitment process will be different in places. While some roles are likely to be recruited for in the usual way, for many we will be getting in touch directly with our most experienced volunteers initially. We will still be using the applications system to accept applications and apply for shifts in the usual way, so please look at the volunteer roles we now have available.

 

I’ve tried logging on to the applications system, but I can’t get in?

In some areas we are beginning the volunteer recruitment process through a process of invitation.  We suggest that you come back on a daily basis to check if more volunteer roles are available.

 

My friend/partner/colleague has got a shift can I volunteer with them?

More than ever this year we need to know exactly who is volunteering with us where in order to ensure everyone’s safety, so if you’d like to volunteer with someone make sure you sign up via the applications system.  If you’d like to volunteer at the same time as someone else who is signed up you can get in touch to let us know and we will accommodate this where possible, but cannot make any guarantees.

 

If Crisis needs fewer volunteers, is there something else I can do to support Crisis at this time?

Yes! There’s lots you can still do to support us both at Christmas and with our year-round work. Visit our volunteer portal to find out more about year-round volunteering opportunities and search for roles. There are also loads of opportunities to support us through fundraising or campaigning work. To find out more, go to https://www.crisis.org.uk/crisis-this-christmas/

 

What is your recommendation for volunteers who are older or who have underlying health conditions?

We recommend that in these exceptional circumstances, volunteers over the age of 70, those who are pregnant or who have underlying health conditions do not volunteer for face to face roles. Crisis have a range of alternative roles including providing telephone support and digital sessions for our guests. If you’re unsure, please consult the NHS UK guidelines regarding who might need to be extra careful at this time. Additional guidance is also available from the Scottish and Welsh Governments.

 


How will you be keeping volunteers safe?

The health and safety of guests, volunteers and staff is paramount, and Crisis will continually review the latest government guidance and implement recommendations. Where volunteers may come into contact with our guests at Christmas, they will be provided with the necessary PPE and recommended social distancing will be enforced. All volunteers will be provided with the appropriate training for their role to ensure they are aware of the safe but supportive approach we