Skip to main content

Crisis Skylight Oxford

Crisis Skylight Oxford supports people who are experiencing homelessness or are at risk of homelessness. Find the right help for you on this page, or contact us to discuss your options.

General information

Our location


Old Fire Station
40 George Street

Visiting us (please read before travelling)

Areas covered: Oxfordshire

Contact us

Phone number: 01865 263900

Email address:

Opening hours:
Monday to Friday, 9 am to 5 pm
Please read the information below or contact us before you visit so you don’t have a wasted journey.

Skylight director: Kate Cocker

This information was last updated on 08/04/24

How Crisis support people facing homelessness in Oxfordshire

We work with people in Oxfordshire to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylight – this is a centre which exists to support people who are experiencing homelessness or are at risk of homelessness.

Our Skylight can help with:

  • Finding a home and settling in
  • Helping you to set goals that meet your individual needs
  • Looking after your health and wellbeing

How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them.

So that we can best help you, tell us: what is your situation today?

If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you. 
To learn what Crisis can do for you in Oxfordshire, select the I would like support from Crisis in Oxford option from this list. 
If you are rough sleeping now, visit the StreetLink website. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them. 
If you need general or specific housing and homelessness related advice, the charity Shelter may also be able to help you. Shelter has a wealth of resources available online and you can also search for your nearest legal advice centre. If you are homeless, have nowhere to sleep tonight or are at risk of harm or abuse in your home, you can call Shelter’s emergency helpline: 0808 800 4444. 
Learn more about how other organisations might be able to help you. 

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough.
If you are a professional (working in, for example, the local authority, police or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment: 
Phone: 01865 263900 (lines are open Monday-Friday, between 9am-5pm)  

Crisis does not offer emergency services.

If you feel you need urgent mental health support, the NHS can help you - find your local NHS helpline.

If you are in immediate danger, call 999 now and ask for an ambulance or the police.

Crisis Skylight Oxford works with people in Oxfordshire over the age of 16 who are experiencing homelessness, or at immediate a risk of homelessness.

Our Engagement and Assessment team will assess your initial support needs. We'll provide you with information, advice and guidance and create a plan with you around how we can support you to end your homelessness sustainably.

When you are taken on as a member and we are supporting with your homelessness, we can help you to access our Arts for Wellbeing support. We will help you discover (or rediscover) your creative side and gently encourage you to expand your skills, try new things and have fun. Come to our Open Art sessions in the relaxing Art Room with its beautiful, courtyard garden. Try Cookery in the professional kitchen where you can make your lunch and enjoy eating it with others. Watch the latest film at the cinema with Cinema Club or enjoy a trip to the theatre with Theatre Club.

Our homeless case worker service offers longer-term support to people to work towards achieving their goals and to address any areas that may be contributing to their homelessness.

Our work is supported by clinical psychologists and housing law specialists as well as our Volunteering and Events teams.

Crisis Skylight Oxford covers the following geographical areas: Oxford and Oxfordshire. (If your area is not listed but you are nearby, contact us so we can advise you of your options.)

If this interests you, you can self-refer to Crisis Skylight Oxford. Call us on 01865 263900. Lines are open Monday to Friday, 9 am to 5 pm) or email and we’ll take it from there. 

You can also drop into Crisis Skylight Oxford Monday to Friday, 10 am to 4 pm. Select “I’d like to visit or contact Crisis in Oxford” for detailed directions.

However, Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 and ask for the police or an ambulance

Before you visit, please find out from this page what Crisis can offer you. You can then contact us by phone or email so that we can discuss the best options for your situation:

Phone: 01865 263900 (lines open weekdays 9am to 5pm)


Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance.

Our address is: Old Fire Station, 40 George Street, Oxford, OX1 2AQ

View on map

Google Map 

Our doors are open for Engagement and Assessment drop-ins Monday-Friday 10am-4pm.

You can use these public transport options to visit us:

Bus: We are very close to Oxford bus station. Come out of the bus station onto George St and turn left. We are on the left. There is a bus stop outside our door with these buses:

300 Park and Ride between Pear Tree (north) and Redbridge (south)
S2 between Witney, Eynsham and the bus station
S3 between Chipping Norton, Woodstock, Yarnton, Summertown and the train station
S7 between Witney, Long Hanborough, Woodstock, Kidlington and the train station
14 between JR Hospital, Marston and the train station

Train: We are about 10 minutes' walk from the train station. When you come out of the station, turn right to Frideswide Square, then turn left and keep walking - straight over the canal and across the roundabout. We are on the left.

We are about 7 minutes’ walk from Carfax where buses from south and east of the city stop.


The Crisis Skylight Oxford building is wheelchair accessible and has an accessible toilet which is gender neutral.

Contact us by phone or email about any other needs you have (such as an interpreter) to access our services.

If we haven’t covered your situation yet, it might be addressed on our Get Help page. There you can find information on finding a hostel, getting legal advice, locating free food stations and much more.   If that still hasn’t helped, you can contact Crisis Skylight Oxford by calling 01865 263900 or emailing and we’ll do our best to help. 

"I respect [Crisis] for trying to help people from the street. I really appreciate it. Will, my lead worker, is cool. He is a very nice person and has helped me into my new home."
— Algimantas, member from Oxford