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Contact Us

Direct enquiries

Supporter Care

Supporter Care is here to help you and answer any questions you might have about Crisis, our work or homelessness issues in general. If you are already a supporter of Crisis and you’d like to change how you hear from, you can do so by using our marketing preference centre.

If you’d like to change your address or have any other questions about Crisis, you can email our Supporter Care team on the address below.

Supporter Care:
08000 384838

Donations hotline:
08000 199099

Email:
supporter.helpline@crisis.org.uk

Press Office

If you're a member of the press, please contact our media team. Our office hours are Mondays to Fridays 9.30am-5.30pm, and we can be contacted on our out-of-hours number at other times. Please visit the Media centre for our press releases and more information.

Press Office:
020 7426 3880

Email:
media@crisis.org.uk

Fundraising

Our fundraising team are here to answer any queries you might have, whether they be questions about events or tips for fundraising.

You can also contact our regional fundraising teams.

Fundraising:
020 7036 2879

Email:
fundraise@crisis.org.uk

Best Practice

The Best Practice Team is here to support internal Crisis teams and external organisations to set up and develop projects to end homelessness.

Best Practice Team:
020 7426 5685

Email:
bestpractice@crisis.org.uk

Careers

To see our current vacancies and to apply for a role, please use our online recruitment portal.

Volunteering

Have a look at the volunteer roles available and contact us to find out how you can be part of ending homelessness.

Email:
volunteering@crisis.org.uk

Crisis at Christmas

Volunteering for Crisis at Christmas opens each October. However you can contact us at any time during the year.

Email:
ccvolunteering@crisis.org.uk

Get help

We can help if you are currently homeless or at risk of being homeless and near one of our Skylight Centres. Find your nearest centre from the dropdown menu below.

If you are not near any of our Skylight centres, this list of services from other organisations will help you find out how to get help.

During the Covid-19 pandemic, our buildings are closed or have very restricted access. We are providing most support remotely through phones or online where possible.

 

 

General enquiries

If you still haven’t found the contact information you need to use the general
enquiries form below to send us a message. We’ll make sure it ends up with the
relevant department or person.

Complaints

If you have a complaint about the advice and support you have received at one of our Skylight Centres, please contact the Skylight directly using the Get Help section above.

If you have a complaint about Fundraising, please click “Making a complaint” below.

Making a complaint

Crisis Head Office

Crisis have Skylight centres and shops across the country, but our main office of operations is in East London.

66 Commercial Street
London
E1 6LT
Tel: 0300 636 1967
Email: enquiries@crisis.org.uk

Public Transport

Tube stations

The nearest tube stations are Aldgate East (District and Hammersmith & City), Liverpool Street (National Rail, Central, Circle, Metropolitan and Hammersmith & City) and Shoreditch High Street (Overground).

Buses

The number 67 bus goes down Commercial Street and stops just outside our offices.

For planning your journey on public transport please go to the Transport for London website.

Car parking

Go to Parkopedia for nearby parking spaces.