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How to get help

Help with housing

Call Shelter's free Housing Advice Helpline on 0808 800 4444. It is open from 8am-8pm on weekdays and 9am to 5pm on weekends (https://england.shelter.org.uk/get_advice/how_we_can_help/housing_advice_helpline).

There is also a lot of information about housing on Shelter England's website (https://england.shelter.org.uk/) and on Shelter Scotland's website (https://scotland.shelter.org.uk/).

Looking for private rented accommodation

Start by searching our Help to Rent Database. The projects listed can support people who are homeless or at risk of homelessness. (https://www.crisis.org.uk/ending-homelessness/housing-centre/prs-database)

Hostels and day centres

Many hostels and shelters only give beds to people who have been referred to them by other services. Read this advice from Shelter if you are in England on how to get into a hostel or a night shelter (https://england.shelter.org.uk/get_advice/homelessness/homeless_and_on_the_streets/how_to_get_into_a_hostel_or_nightshelter).

In Scotland, read Shelter's advice on emergency accommodation (https://scotland.shelter.org.uk/get_advice/advice_topics/homelessness/in_an_emergency/emergency_accommodation). 

If you need a bed for the night, do an internet search (https://www.google.co.uk) for 'homeless hostel' or 'homeless day centre' plus the name of the area you are in. If you are in London, include the borough you are in (such as Hackney or Lambeth). If you are in a city or town, include the name of it.

The Pavement also has a list of hostels on its services page (http://www.thepavement.org.uk/services.php?facility=&service=5&city=24).

Worried about someone

If the person appears to be in immediate danger you should call 999.

If you are worried about someone’s housing situation, direct them towards Shelter's free Housing Advice Helpline on 0808 800 4444 (https://england.shelter.org.uk/get_advice/how_we_can_help/housing_advice_helpline).

If the person is young you can find advice on the Centrepoint website (https://centrepoint.org.uk/youth-homelessness/get-help-now/im-worried-about-a-young-person/).

Rough sleepers in England and Wales

If you are aware of someone who is sleeping rough in England or Wales, contact Streetlink so they can be connected to the local services and support available to them. (https://www.streetlink.org.uk/)

Rough sleepers in Scotland

In Scotland you can phone the Simon Community on 0800 0277466 who help rough sleepers in the Glasgow area. They will also find support for homeless people outside of Glasgow. (https://simonscotland.org/help-someone/)

Specialist help

Whatever you're going through, The Samaritans can offer emotional support. Their free and confidential helpline is always open on 116 123. (https://www.samaritans.org/how-we-can-help-you/contact-us)

Citizen's Advice can help with practical matters such as rights and the law, debt, housing, and benefits. There are local centres in most towns and cities. (https://www.citizensadvice.org.uk/)

The Money Advice Service give free and impartial advice on debt and benefits. (https://www.moneyadviceservice.org.uk/en)

The National Domestic Violence Helpline is a national service for women experiencing domestic violence. The helpline is free and open 24 hours a day on 0800 2000 247. (http://www.nationaldomesticviolencehelpline.org.uk/)

Men experiencing domestic violence can contact Men's Advice Line on 0808 801 0327 between 9am to 5pm Monday to Friday. (http://mensadviceline.org.uk/contact-us/)

Asylum Advice UK provides confidential and impartial advice and guidance to adult asylum seekers and their dependants throughout the UK in many different languages. Call 0808 8000 630 (free from BT and the seven major mobile networks). (http://asylumhelpuk.org/our-services)

Missing People is there for people who run away and go missing in the UK. Their free and confidential helpline is on 116 000. It is open 24-hours a day. (https://www.missingpeople.org.uk/)

If you are under 25, The Mix run a free helpline (0808 808 4994) which is open from 11am to 11pm every day (http://www.themix.org.uk/get-support/speak-to-our-advisors). Centrepoint's helpline 0808 800 0661 is open Monday-Friday from 9am-5pm. You can also get advice on Centrepoint's website (https://centrepoint.org.uk/youth-homelessness/get-help-now/i-am-a-young-person/). If you identify as LGBT and are aged between 16 and 25 you can get help and support from the Albert Kennedy Trust (https://www.akt.org.uk/).

Help from Crisis

If you are homeless, have been homeless in the last two years, or are at risk of becoming homeless, we can help you.

We can help with:

  • learning, education and skills training
  • finding work and applying for jobs
  • finding a home and settling in well
  • looking after your health and wellbeing
  • volunteering and meeting new people.

Find out more about what we offer.