Crisis Skylight Merseyside supports people who are experiencing homelessness or are at risk of homelessness. Find the right help for you on this page, or contact us to discuss your options.
96 Kent Street
Liverpool
L1 5BD
Visiting us (please read before travelling)
Areas covered: Merseyside
Phone number: 0151 218 7000
Email address: merseyside@crisis.org.uk
Opening hours:
Monday, Wednesday and Friday, 9:30 am – 12:30 pm
(please contact us before visiting)
Skylight director: Sharron McGuinness
This information was last updated on 19/03/25
We work with people in Merseyside to help them rebuild their lives and leave homelessness behind for good. We do much of this work through our Skylights – these are centres which exist to support people who are experiencing homelessness or are at risk of homelessness.
Skylights can help in:
How we can help depends on your situation and needs. If another service can provide the support you need, we will refer you to them.
If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you.
To learn what Crisis can do for you in Merseyside, select the “I would like support from Crisis in Merseyside” option from this list.
If you are rough sleeping now, please call Whitechapel outreach- Always Help Available on 0300 123 2041. You can visit the StreetLink website or call them on 0300 500 0914. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them.
If you need specific legal tenancy related advice support, please contact Shelter on 0808 8004444
Learn more about how other organisations might be able to help you.
Please call Whitechapel outreach- Always Help Available on 0300 123 2041 . StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough or call them on 0300 500 0914.
If you are a professional (working in, for example, the local authority, police or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment:
Phone: 0151 218 7000 (lines are open Monday-Friday, between 9am-4.30pm)
Email: merseyside@crisis.org.uk
Crisis does not offer emergency services.
If you feel you need urgent mental health support, the NHS can help you - find your local NHS helpline.
If you are in immediate danger, call 999 now and ask for an ambulance or the police.
In this section you’ll find detailed information about how Crisis Skylight Merseyside can support you, which areas they cover, how to get to their offices and more.
How we can help depends on your situation and needs. Get in touch so we can assess your situation and discuss next steps – this could lead to you becoming a Crisis member, which involves you being assigned a lead worker who will work with you over a few weeks or longer to help end your homelessness.
Please note that while we welcome everyone who comes to us for help, our focus is on supporting people who face the most barriers and cannot, or find it difficult to, access other services. If another service can provide the support you need, we will refer you to them.
Crisis Skylight Merseyside
Crisis Skylight Merseyside works with people over the age of 16 who are experiencing homelessness, or immediately at risk of homelessness.
Our Engagement and Assessment team will assess your initial support needs. We'll provide you with information, advice and guidance and create a plan with you around how we can support you to sustainably end your homelessness.
We can support you to access our Learning and Skills support that includes Tenancy skills, Budgeting, Property Pool, Job Club and digital literacy.
We also provide a Coaching service to offer longer term support to people to work towards achieving their goals and to address any areas that may be contributing to their homelessness.
Our work is supported by clinical psychologists, housing law specialists as well as Volunteering and Events teams.
Crisis Skylight Merseyside covers the Merseyside area.
(If your area is not listed but you are nearby, contact us so we can advise you of your options.)
If this is of interest to you, you can self-refer to Crisis Skylight Merseyside by calling us on 0151 218 7000 (Lines are open Monday to Friday, 9:00 am - 4:30 pm) or by emailing us at merseyside@crisis.org.uk and we’ll take it from there.
You can also drop into Crisis Skylight Merseyside between our opening hours of Monday, Wednesday and Friday 9:30 am - 12:30 pm. Select the “I’d like to visit or contact Crisis in Merseyside” option for detailed directions.)
For urgent out-of-hours support, contact Careline on 0151 233 3800. However, Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance
Before you visit, we would recommend that you find out what Crisis can offer you in Merseyside. You can then contact us by phone or email so that we can discuss the best options for your situation:
Phone: 0151 218 7000 (Lines are open Monday to Friday, 9:00 am - 4:30 pm)
Email: merseyside@crisis.org.uk
Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance.
Our address is: 96 Kent Street, Liverpool, L1 5BD
Our doors are open for drop-ins on Mon, Wed and Fri 9:30-12:30.
Telephone Advice Monday to Friday 9:00 am – 4:30 pm.
You can use these public transport options to visit us:
You can use these public transport options to visit us:
Buses: 80, 80A, 82A (Duke st)
Trains: Five minute walk from Liverpool Central station and a 10 minute walk from Liverpool Lime Street Station.
Walk: Kent Street is off Duke Street. Five minutes walk from Bold street and just down the hill from the Chinese Arch.
ADDITIONAL INFORMATION
The Crisis Skylight Merseyside building is not wheelchair accessible. Our bathrooms are gender neutral.
Contact us via phone/email to discuss any other requirements you have (such as needing an interpreter to access services).
Crisis can help you find reliable tenants quickly, and for free.
Our knowledgeable local teams provide dedicated and responsive services to landlords and letting agents.
Contact the team in Merseyside by phone 0151 218 7020 or by email merseyside.prs@crisis.org.uk.
Find out more about our services for landlords.
If we haven’t covered your situation yet, it might be addressed on our Get Help page. There you can find information on finding a hostel, getting legal advice, locating free food stations and much more. If that still hasn’t helped, you can contact Crisis Skylight Merseyside by calling 0151 218 7000 or emailing merseyside@crisis.org.uk and we’ll do our best to help.
