Our privacy policy has changed.

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Cookie policy

18.04.2017 18606 XX

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

enabling a service to recognise your device so you don't have to give the same information several times during one task
recognising that you may already have given a username and password so you don't need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
Manage your own cookies

You can manage these small files yourself in your browser settings

Our use of cookies

Cookies to enhance your experience

We set a session cookie that allows us to maintain the state of your visit whilst viewing our web site and track the performance of our website and servers. This may include a user preference or current progress in a series of steps.

Name

Typical content

Expiry

ASP.NET_SessionId

randomly generated alphanumeric identifier

when user exits browser

ARRAffinity

randomly generated alphanumeric identifier

when user exits browser

ai_session

randomly generated alphanumeric identifier

30 minutes

ai_user

randomly generated alphanumeric identifier

1 year

 

Add This 

We also make use of 'add this' buttons to make it easier for you to share content from the website with others via email or social networks.  This service sets the following cookies:

        Name          

        Typical content          

        Expires after          

__atuvc

Alphanumeric

Two years 

__atuvs

Alphanumeric

Two years 

loc

Alphanumeric

Two years

uid

Alphanumeric

Two years

 um

long string

Two years

vc

Numeric

Two years

bt2

Alphanumeric

256 days

di2

Alphanumeric

Two years

For further details on the cookies set by Add This, please refer to the Add this website.

 

YouTube

YouTube videos embedded on the website sets the following cookies:

Name

Typical content

Expiry

VISITOR_INFO1_LIVE 

Alphanumeric

Seven months

use_hitbox 

Alphanumeric 

When user exits browser

pref

Alphanumeric

10 years

For further details on the cookies set by YouTube, please refer to the Google website.

 

Google Analytics

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Name

Typical content

Expiry

_ga

Randomly generated number beginning GA.

Two years

_gat

Randomly generated number

30 minutes

_gid

Randomly generated number beginning GA

30 minutes

_utmc

Randomly generated number

When user exits browser

_utmz

Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)

Six months

For further details on the cookies set by Google Analytics, please refer to the Google website

 

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Hotjar includes the following cookies in your browser.

Name Description Duration
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

365 days

_hjShownFeedbackMessage This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

365 days

Facebook

Through the use of Facebook Pixel on our website, a direct connection is made to the Facebook server when visiting our website. Your visit to our website and the pages you have viewed are transmitted to the Facebook server. In addition, information and parameters are transmitted that are required for the optimisation of our advertisements, the increase in relevance as well as for measuring their success. In particular, this is information about so-called “conversion-events” (ie whether a registration, donation or signup has been completed).

For more information about the collection and use of data by Facebook, as well as about your rights in relation to this matter and ways to protect your privacy, please refer to Facebook’s privacy policy found at: https://www.facebook.com/about/privacy/.

 

Other cookies

If you share our content via the social shares, each platform will add its own cookies. You can find out more about them here:

Facebook

Twitter

Instagram