Cookie policy

Last updated 28 June 2024

When we provide services, we want to make them easy, useful, and reliable. Where services are delivered via the internet, this sometimes involves placing small amounts of information on your device, for example your mobile phone, tablet, or laptop. These include small files known as cookies and whilst they cannot identify you by name, depending on your browsing habits and cookie settings, may be used to create a digital picture of you to enhance and tailor advertising to you. 

 
Cookie List 

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you. Those cookies are set by us and called first-party cookies. We use these type of cookies to recognize your device so that you don’t have to give the same information several times in one visit to our website. 

We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting and share information to enable more targeted advertising to increase people’s awareness and understanding of homelessness.  

You can manage your cookie preferences in our cookie management tool here: Manage preferences.

More specifically, we use cookies and other tracking technologies for the following purposes: 

 

Strictly Necessary Cookies 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. 

 

Cookie Name	Description	Cookies used	Expiry
OptanonAlertBoxclosed	Set by our website as it uses a cookie law compliance tool from OneTrust	1st Party	1 year
Optanonconsent	Set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given.	1st Party	1 year
ARRAfinity	This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.	1st Party	When a user exits the browser
_RequestVerificationToken	This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user.	1st party	When a user exits the browser
JSESSIONID	General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.	1st party	When a user exits the browser
ai_session	This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.	1st party	30 minutes
ai-user	This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.	1st party	1 year
ASP.NET_SessionID	General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.	1st party	When a user exits the browser
Landingpage	Used by Umbraco to donate page level in hierarchy	1st party	When a user exits the browser
Experirmentid	Cookie set for server-side experiments in Google Optimise	1st party	When a user exits the browser
_cfduid (OneTrust)	This domain is owned by OneTrust, a privacy management software which helps organizations achieve compliance with global regulations.	3rd party	2579 days
_cfduid (d3js.org)	Used in conjunction with d3 javascript library to render graphics such as maps / data visualisation	3rd party	30 days
ai-session	Microsoft Azure Application Insights cookie	3rd party	When a user exits the browser
En_sessionid	Engaging networks cookie	3rd party	When a user exits the browser

 

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie Name	Description	Cookies used	Expiry
_atuv	This cookie is associated with the AddThis (by Oracle) social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.	1st Party	396 days
_tq_id.TV	TV Squared is used to track the effectiveness of our TV advertising. It does this by combining anonymous web data (sessions, page views, conversion timings) with TV advert air time data.	1st Party	730 days
DYNSRV	Used by 360testbed as part of rendering 360 virtual tours	3rd Party	When a user exits the browser
_tld_	Typeform – Used by Typeform when we have embedded their forms	3rd party	When a user exits the browser
Attribution_user_id	Typeform – Used by Typeform when we have embedded their forms	3rd party	365 days
pinterest_ie and csrftoken	This cookie is associated with Pinterest and used to track the use of services	3rd Party	364 days
Vuid	This domain is owned by Vimeo – their main business is video hosting and sharing	3rd Party	730 days
_cdfruid	This is owned by canva.com – their main service is as an online design platform and media licencing service	3rd Party	0 days

 

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

 

Cookie Name	Description	Cookies used	Expiry
_ga	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.	1st Party	2 years
_gld	This cookie name is associated with Google Universal Analytics. It stores and updates a unique value for each page visited.	1st Party	1 day
_hjAbsoluteSessioninprogress	Performance of web and mobile applications	1st Party
_gclxxxx	Google Conversion tracking cookie	1st Party	90 days
_gat_UA-2068875-1	A pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. A variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.	1st Party	0 days
_hjid	Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	1st Party	0 days
_hjIncludedInSample	This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.	1st Party	0 days
_hjincludedinpageviewsample	This cookie lets Hotjar know whether that a visitor is included in the data sampling defined by our site’s page view limit	1st Party	0 days
Hjfirstseen	Identifies a new users first session on a website	1st Party	0 days
hjTLDTest	The Hotjar script determines the most generic cookie path to use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable).	3rd Party	0 days
_hjCachedUserAttributes	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.	3rd Party	0 days
JSESSIONID	This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.	3rd Party	0 days
_hjIncludedInSample	Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.	3rd Party	0 days
_tv_uid	TV Squared attribution cookie	3rd Party	730 days
_gac_UA-2066875-1	Google Analytics cookie	3rd Party	90 days

 

We use Hotjar (https://hotjar.com) in order to better understand our user’s needs and to optimize this service and experience e.g. how much time someone spends on a page, which links someone choose to click on, what people do and do not like. This enables us to build and maintain our service with user feedback. The cookies and technology Hotjar uses collects data on users behaviour and devices (in particular a device IP address – captured and stored only in anonymized form – device screen size, device type, browser information, geographic location (country only), preferred language used to display a website). Hotjar store this information in a pseudonymized user profile. Neither Hotjar nor we use this information to identify individual users or to match it with further data on an individual user.

 
Targeting and Behavioural Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

3rd Party

Cookie Name	Description	Cookies used	Expiry
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers	1st Party	90 days
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx	Google Analytics	1st party	0 days
YSC	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	3rd Party	0 days
lissc	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain.	3rd Party	365 days
bscookie	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain.	3rd Party	731 days
UserMatchHistory	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain.	3rd party	30 days
IDE	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange	3rd Party	390 days
lang	This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.	3rd Party	0
VISITOR_INFO1_LIVE	This YouTube cookie is used as a unique identifier to track viewing of videos	3rd Party	180 days
GPS	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	3rd Party	0 days
_atuvs	This domain is owned by Addthis. AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.	3rd Party	0 days
loc	This domain is owned by Addthis and stores the visitors geolocation to record location of sharer	3rd Party	396 days
www.facebook.com	This domain is owned by Facebook, which is the world's largest social networking service.  As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites.  This is used to serve targeted advertising to its users when logged into its services.  In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.	3rd Party	0 days
lidc	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain.	3rd Party	1 day
NID	This domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.	3rd Party	183 days
_dlt	Associated with Google Real Time Bidding advertising exchange	1st Party	0 days
CONSENT	Owned by Google. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.	3rd Party	6081 days (16 years)
_GRECAPCHA	Owned by Google & is used for remarketing to site visitors.	3rd Party	179 days
_cca _mc	Associated to Quantcast, a digital advertising company. They provide website rankings and the data they collect is also used for audience segregation and targeted advertising	3rd Party	395 days
_pinterest.referrer	Owned by Pinterest – main business is social content and sharing	3rd Party	364 days
Ctnsnet.com cid	Crimtan develop anonymous profiles of users	3rd Party
Fr (Facebook)	Contains browser and user unique ID combination, used for targeted advertising.	3rd Party	90 days
uid	This domain is owned by Turn (part of Amobee). The main business activity is: Marketing and Data Management Platform provider	3rd Party	180 days
AA003	This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity.	3rd Party	90 days
ATN	This domain is owned by Atlas Solutions which is in turn owned by Facebook. Atlas is an online advertising business, targeting users through tracking their web activity	3rd Party	730 days
Test_cookie	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange	3rd Party	0 days
_atuvc   Xtc   uvc   _atrfs	This domain is owned by Addthis.   AddThis provides web widgets that site owners embed into their pages or other content, to enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted, behavioural advertising.	3rd Party	396 days
Bcookie	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions.  For this reason it is classified as a primarily tracking/targeting domain.	731 days
_tq_id.TV	TV Squared is used to track the effectiveness of our TV advertising. It does this by combining anonymous web data (sessions, page views, conversion timings) with TV advert air time data.	3rd Party	730 days

 

LinkedIn

Through the use of the LinkedIn Insight tag on our website, a direct connection is made to the LinkedIn server when visiting our website. This enables the collection of data regarding LinkedIn users’ visits to our website, including the URL referrer, IP address, device and browser characteristics, timestamp and page views. This data is encrypted, then de-identified within seven days, and the deidentified information deleted within 90 days. LinkedIn does not share the personal data with Crisis, it only provides aggregated reports about the Crisis website audience and ad performance. LinkedIn also provides retargeting for Crisis website visitors, enabling us to show personalized ads off our website by using this data, but without identifying the LinkedIn user. LinkedIn users can control the use of their personal data for advertising purposes through their account settings.

 

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

 

Tags and Pixels

Crisis uses tags/pixels on its website. A tag (or often called pixel) is a short snippet of javascript (code) that, in the context of marketing/advertising tags and pixels, often collect some information about your visit to our website and your behavior on the site. This is then sent back to the respective marketing/advertising platform to be processed and reported.

A common example: Facebook tags/pixels – A Facebook pixel is implemented across all pages of a website to collect information about users that came to the site via Facebook. A Facebook tag may be implemented on a “Thank You” page after making a donation. When you reach the “Thank You” page, the Facebook tag will execute (or “fire”) and send Facebook information if you have not disabled cookies through our cookie management tool.