When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
• managing your own cookies

You can manage these small files yourself in your browser settings

 

Our use of cookies

Cookies to enhance your experience

We set a session cookie that allows us to maintain the state of your visit whilst viewing our web site and track the performance of our website and servers. This may include a user preference or current progress in a series of steps.

Name	Typical content	Expiry
ASP.NET_SessionId	randomly generated alphanumeric identifier	when user exits browser
ARRAffinity	randomly generated alphanumeric identifier	when user exits browser
ai_session	randomly generated alphanumeric identifier	30 minutes
ai_user	randomly generated alphanumeric identifier	1 year

 

Add This 

We also make use of 'add this' buttons to make it easier for you to share content from the website with others via email or social networks.  This service sets the following cookies:

Name	Typical content	Expiry
__atuvc	Alphanumeric	Two years
__atuvs	Alphanumeric	Two years
loc	Alphanumeric	Two years
uid	Alphanumeric	Two years
um	long string	Two years
vc	Numeric	Two years
bt2	Alphanumeric	256 days
di2	Alphanumeric	Two years

For further details on the cookies set by Add This, please refer to the Add this website.

 

YouTube

YouTube videos embedded on the website sets the following cookies:

Name	Typical content	Expiry
VISITOR_INFO1_LIVE	Alphanumeric	Seven months
use_hitbox	Alphanumeric	When user exits browser
pref	Alphanumeric	10 years

For further details on the cookies set by YouTube, please refer to the Google website.

 

Google Analytics

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.

Name	Typical content	Expiry
_ga	Randomly generated number beginning GA.	Two years
_gat	Randomly generated number	30 minutes
_gid	Randomly generated number beginning GA	30 minutes
_utmc	Randomly generated number	When user exits browser
_utmz	Randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)	Six months

For further details on the cookies set by Google Analytics, please refer to the Google website

Crisis and third-party vendors, including Google, use first-party cookies (Google Analytics cookie) to inform, optimise, and serve ads based on past visits to our website. More specifically, our website has implemented and uses display advertising, and we utilize Google Analytics to implement a specific feature called remarketing. Remarketing is a feature of Google Ads that allows us to optimize the delivery of ad content specifically targeted to a visitor’s interests based upon previous visits to our site. If you’d like more information about remarketing lists in Google Analytics please visit the following site https://support.google.com/analytics/answer/2611268

According to its own policy, Google does not collect any personal data with this process. Nevertheless, if you do now want to use the remarketing feature from Google, you can disable it by changing the appropriate settings at www.google.com/settings/ads

 

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link

Hotjar includes the following cookies in your browser.

Name	Typical content	Expiry
_hjClosedSurveyInvites	Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.	365 days
_hjDonePolls	Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.	365 days
_hjMinimizedPolls	Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.	365 days
_hjDoneTestersWidgets	Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.	365 days
_hjMinimizedTestersWidgets	Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.	365 days
_hjIncludedInSample	Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.	365 days
_hjShownFeedbackMessage	This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.	365 days

 

Facebook

Through the use of Facebook Pixel on our website, a direct connection is made to the Facebook server when visiting our website. Your visit to our website and the pages you have viewed are transmitted to the Facebook server. In addition, information and parameters are transmitted that are required for the optimisation of our advertisements, the increase in relevance as well as for measuring their success. In particular, this is information about so-called “conversion-events” (ie whether a registration, donation or signup has been completed).

For more information about the collection and use of data by Facebook, as well as about your rights in relation to this matter and ways to protect your privacy, please refer to Facebook’s privacy policy found at: https://www.facebook.com/about/privacy/.

 

Other cookies

If you share our content via the social shares, each platform will add its own cookies. You can find out more about them here:

Facebook

Twitter

Instagram