Logo

Crisis announces Juliet Mountford as new Director of Services

From September, Juliet Mountford will take up the role of Director of Services at Crisis.

Juliet started her career in housing and has worked for over a decade as a Senior Civil Servant in five Government Departments including the Cabinet Office and No.10. In her most recent role, Juliet heads up the Operational Delivery Profession within the civil service, and leads the 800-strong Surge and Rapid Response team, providing vital delivery support to the civil service in an emergency or surge in demand.  

Juliet has held senior positions at NCT and the British Red Cross. At NCT she led the rapid move to online antenatal course delivery within 24 hours of lockdown. As Director of UK Service Development at the British Red Cross, Juliet’s focus was on putting people in crisis at the heart of service improvement.

Juliet will lead Crisis’ front-line services, including its 11 Skylight centres, supporting people to leave homelessness behind for good.

Speaking about the appointment, Chief Executive of Crisis Matt Downie said: “I’m so pleased that Juliet will be joining Crisis, bringing with her a wealth of experience in service transformation and delivery. At a time when we are seeing increasing demand for our services from people facing homelessness - and where statutory services often do not have the capacity or resource to meet their needs – we must adapt, innovate and focus our efforts on supporting our members into secure housing so that we can sustainably end their homelessness.”

On accepting the role, Juliet Mountford said: “I’m delighted to be returning to the sector and to be joining Crisis at this critical time to help deliver its vital mission to end homelessness. We know the context is challenging – across Britain people are being pushed into poverty and homelessness and there simply isn’t enough affordable housing stock. But I look forward to getting to work with Crisis’ brilliant service delivery teams to help maximise their impact for the people the charity supports, at a time when the work they do has never been needed more.”