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Get involved with Crisis at Christmas in South Wales

This winter make a difference and help someone as they build a life beyond homelessness.

This Christmas, people facing homelessness in South Wales will need support. Crisis works at Christmas and all year round to support people in Swansea, Neath and Port Talbot to build lives beyond homelessness. 

Every year thanks to our Christmas appeal we offer much needed warmth, healthcare, food and company to people experiencing homelessness which we will be providing throughout December.

  • Volunteers spend time packing Christmas hampers with food items, toiletries, and gifts which are delivered across Swansea, Neath and Port Talbot to members
  • We offer events providing members with space to come and get support, pick clothing and essential items, enjoy a meal and entertainment along with access to on-hand support from professionals
  • We hold our main Christmas event in the break between Christmas Day and New Year's Day when there is little support or services open for people experiencing homelessness in the area
  • We continue our Crisis at Christmas offer as we head into the New Year, providing a wellbeing day for members to come along and access therapies, advice and guidance provided by volunteers.   

Our Christmas services work alongside the specialist support we provide all year, which includes helping people to find their own stable home, to access education and training.  

Get involved in your local area by attending a Crisis event, volunteering your time, supporting Crisis through fundraising or providing gifts for our guests. Will you help start someone’s life beyond homelessness? 

FAQs for South Wales

Our Christmas events are for Crisis members only. If you are homeless or living in temporary accommodation you can sign up with us by contacting ourSkylight.
Phone: 0121 348 7625

In 2020 the Christmas offer had to be radically reviewed and redesigned to respond to the impact of the coronavirus pandemic. We have learnt a lot through our review and evaluation of last Christmas and as a result are making some changes to how we run our project in future. In Birmingham we are working alongside some members to coproduce the Christmas offer this year and hope that this will bring the best of previous Christmas’ for our guests.  

You will be able to see the venue you are based at when you log in to sign up to your shifts. If you have any questions, please email 

We received a huge amount of positive feedback in 2020 from guests that received our gift bag and food hamper deliveries and so we will be continuing this offer. It means we can give to more people and also can support their children too.

 We work closely with partner organisations across the city to ensure all members and guests accessing Birmingham’s Christmas have access to accommodation. Staff will be available at all Christmas events to provide information, advice and guidance around housing options for any guests that require this.

 Of course, you are welcome to volunteer in a new shift, location or a different role if we have space available.  

Some of our roles require previous experience or qualifications and others do not. 
Professional service volunteers, such as those completing health checks or haircuts will require the relevant qualifications and public liability insurance. 
We are looking for volunteers with experience of supporting people who are homeless or other vulnerable adult groups for some roles that are working closely with guests, this includes our Christmas Dinner Companions who will be volunteering in pairs to support a group of guests for the day. 
Information about each role will be listed on our website and throughout your volunteer application form. Please check this information before applying to ensure you are applying for the most suitable role for you.

It’s great that you want to support us this Christmas! There are lots of opportunities to support us through fundraising or campaigning work. To find out more, click through the other blocks in the Crisis at Christmas website.

Great to have you volunteering with us. The confirmation email you received about your volunteering shifts this year has information on who to contact if you have a question. If you’re having trouble finding the email, please contact us on the email below: 

If you are feeling poorly we urge you to not volunteer until you are feeling better.  
As we prioritise the health of our guests, volunteers who display any symptoms will be asked to leave their shift.  

We have volunteering opportunities that come up year-round and are advertised on our website. 
If you don’t see anything you are interested in at the moment, email our Volunteer and Involvement Lead on and they will be able to keep you in mind when new opportunities arise.