What is Crisis at Christmas?

What is Crisis at Christmas?

Crisis at Christmas is a campaign we run that helps us provide warm meals, shelter, support and companionship at Christmas to those experiencing homelessness. More than that, the impact of Crisis at Christmas lasts long after Christmas as guests are introduced to Crisis’ year-round training, education and support to leave homelessness behind for good. 


What did Crisis at Christmas 2021 involve?

With the help of generous supporters and volunteers, we opened hotels and hub services over the festive weeks. Supported by 1,860 volunteers across the country, each working together to provide companionship, support and a wide range of vital services, each location delivered a safe, warm and friendly place over Christmas for many people experiencing homelessness. 


Where are the Crisis at Christmas locations in London?

In 2021, we opened four hubs in London which opened from Christmas Eve until 28 December.

Guests were able to access the hubs between 11 am and 4 pm each day. Our hubs offered hot food and meals, clothing and wellbeing packs, access to advice and support and, where possible, access to Covid and flu vaccinations for our guests who are eligible and would like them. In order to keep our guests and volunteers safe, our hubs were provided with a takeaway style service. 

We ran three hotels for guests in London, which opened on Wednesday 22 December until Wednesday 5 January.  Guests were also introduced to Crisis’ support services and were given advice on things like welfare, longer-term housing and employment, putting them on a path out of homelessness for good.


What about Crisis at Christmas in other regions of Great Britain?

We are still committed to ensuring our members are not homeless and alone this Christmas.  

As such, we delivered hot food, ensured that our members have access to advice and guidance, provided a befriending service, and online health, wellbeing and entertainment activities. This enabled us to continue to offer support and connection in a socially distanced way and also provided some new volunteering opportunities across the regions of Great Britain.    


Was Crisis at Christmas different in 2021 because of the pandemic?

In 2020, we had to radically review and redesign the Christmas offer to respond to the impact of the coronavirus pandemic.  

For two weeks we accommodated around 511 guests in hotel rooms around London. Our guests told us that they benefited from more privacy and a space, albeit temporary, they could call their own. 

We have learnt a lot through our review and evaluation of Christmas 2020 and as a result, we made some changes to how we ran our project in 2021.
This has been led by feedback from our guests and we hope that this will bring the best benefits of both 2020 and previous Christmases to our guests. Due to the developing situation with the Covid pandemic and in order to keep our guests and volunteers as safe as possible, in 2021, we offered hub service in London, operating a takeaway style service. 


How can I support Crisis at Christmas?

There are many ways you can support Crisis at Christmas - you can donate, volunteer, or fundraise.


If you have any additional questions leave your details and we will get back to you