Between 2022 and 2024, the McPin Foundation conducted an external evaluation of Crisis Skylights’ Psychological Health & Wellbeing service delivered through the embedded Clinical Psychology team.

This evaluation, steered by a Lived Experience Advisory Panel throughout and drawing on reflections from members and other staff, took a mixed methods approach to exploring and understanding the difference the Psychologists’ work is making for members; both by working with the members directly, and by supporting lead workers and other staff.

Key findings:

• 76% of other Skylight staff agreed or strongly agreed that support from Psychologists has helped them build and maintain positive relationships with members.
• 71% of staff felt better able to support members to meet their needs after consulting with the psychologist in their team.
• 90% of members reported that their relationships with their lead workers were ‘very good’ or ‘excellent’.
• Nearly 80% of scores that members gave indicated that their alliances with Psychologists were high quality ‘very often’ or ‘always’.

Reference:

The McPin Foundation (2025). “I’m finally finding my own answers”: External evaluation of Crisis’ Psychology services (executive summary). London: Crisis UK.

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