As part of our efforts to end homelessness and help find accommodation for our clients, we will collect and process your data as part of our ongoing relationship with you. Some of our housing procurement work is funded through our partnership with the Tenancy Deposit Scheme Charitable Foundation (TDS).
Crisis is the data controller for the personal data described in this privacy notice.
We collect the following personal information about you:
• Name
• Phone Number
• Email Address
• A high-level overview of the properties you manage (e.g., number of properties, location)
• Organisation or agency name (where applicable)
• Records of our communications and interactions with you
• Feedback you provide about our services
Where applicable, we may collect information required to arrange landlord insurance policies, such as policy holder details, date of birth, property information and policy administration information.
Providing your contact information is necessary for us to work with you as a landlord or letting agent and will enable us to work with you to secure tenancies for our clients.
2.1 How we use your data
Your data will be used to:
• Track and manage relationships with landlords for the purpose of securing tenancies for Crisis clients.
• Share anonymised information with the TDS as part of the project’s reporting requirements.
• Collect survey feedback for reporting and service improvement.
• Communicate with you about available tenants, properties, tenancy arrangements and support services.
• Match tenants to suitable properties and support successful tenancies.
• Monitor and improve our landlord services and housing programmes.
Where applicable, to arrange or fund landlord insurance through a third-party insurance provider or broker as part of our landlord support or incentive schemes.
We process your personal data under the lawful basis of legitimate interests, as it is necessary for us to build relationships with landlords, secure accommodation for people experiencing homelessness, manage tenancies and improve our services. This may include processing your information to arrange or administer landlord insurance policies that we fund or support as part of our landlord incentive or tenancy support schemes. We may also process your data to comply with legal obligations where required. Where we send marketing or promotional communications, we will rely on consent where required and you can withdraw consent at any time.
Our legitimate interests include building relationships with landlords and agents, securing accommodation for people experiencing homelessness, managing tenancies, communicating with landlords, monitoring and improving our services, and reporting to funders.
We do not carry out automated decision-making using landlord personal data.
2.2 Data sharing
Your data will not be shared with any third parties for marketing purposes without your consent. Any information shared with the TDS will be anonymised to protect your privacy.
We may also share your information with internal teams involved in housing, tenancy support and landlord engagement, and with third party systems or service providers who support our CRM, communications or housing management systems. These organisations process data on our behalf and are required to keep your information secure and only use it for agreed purposes.
Some of the systems we use to store or process data may transfer data outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law. As part of our work with landlords, we may offer insurance incentives through third-party insurance providers. Where this applies, we may share your name, date of birth, contact details and limited property information with the insurance provider or broker in order to arrange, administer or manage the insurance policy. This processing is carried out under our legitimate interests in supporting landlords, sustaining tenancies and preventing homelessness. Insurance providers will process your personal data as independent data controllers in accordance with their own privacy notices.
2.3 Retention of your data
Your data will be retained securely for a maximum of 4 years from the date we last contacted you, in line with our data retention policy, unless you request that it be deleted earlier.
In some circumstances we may retain information for longer where there is a legal, contractual or safeguarding reason to do so.
2.4 Further information
For more information about how we work with landlords and letting agents, including the services and support we provide, please see our “How we work with landlords” information.
If you have any questions or concerns about how your data is handled, please feel free to contact our Data Protection and Compliance Officer, by email on data.protection@crisis.org.uk.
For further information on how we handle your data, please refer to our main Privacy Statement.