Crisis Skylight South Wales

If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you. 
 
To learn what Crisis can do for you in South Wales, select the “I would like support from Crisis in South Wales” option from this list. 
 
If you are rough sleeping now, visit the StreetLink website. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them. 
 
If you need general or specific housing and homelessness related advice, the charity Shelter Cymru may also be able to help you. Shelter Cymru has a wealth of resources available online and you can also search for your nearest legal advice centre. If you are homeless, have nowhere to sleep tonight or are at risk of harm or abuse in your home, you can call Shelter Cymru’s emergency helpline: 08000 495 495

Learn more about how other organisations might be able to help you. 

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough.
 
If you are a professional (working in, for example, the local authority, police or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment: 
 
Phone: 01792 674931 (lines are open Monday-Friday, 9.30am – 12.00pm and 1.30pm – 4:00pm)  
Email: southwales@crisis.org.uk 

Crisis does not offer emergency services.

If you feel you need urgent mental health support, the NHS can help you - find your local NHS helpline.

If you are in immediate danger, call 999 now and ask for an ambulance or the police.

Crisis Skylight South Wales works with people over the age of 16 who are experiencing homelessness, or immediately at risk of homelessness.

Our Engagement and Assessment team will assess your initial support needs. We'll provide you with information, advice and guidance and create a plan with you around how we can support you to sustainably end your homelessness.

We can support you to access our Learning and Skills support.

We also provide a Coaching service to offer longer term support to people to work towards achieving their goals and to address any areas that may be contributing to their homelessness.

Our work is supported by clinical psychologists, housing law specialists as well as Volunteering and Events teams.

Crisis Skylight South Wales covers the following geographical areas: Swansea and Neath Port Talbot.

(If your area is not listed but you are nearby, contact us so we can advise you of your options.)

If this is of interest to you, you can self-refer to Crisis Skylight South Wales by calling us on 01792 674931 (Lines are open Monday – Friday, 9.30am – 12.00pm and 1.30pm – 4:00pm (excluding bank holidays)) or by emailing us at southwales@crisis.org.uk and we’ll take it from there. 

You can also drop into Crisis Skylight South Wales between our opening hours of 9.00am – 12.00pm and 1.30pm – 4:00pm, Monday – Friday (excluding bank holidays). Select the “I’d like to visit or contact Crisis in South Wales” option for detailed directions.)

Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance

Before you visit, we would recommend that you find out what Crisis can offer you in South Wales. You can then contact us by phone or email so that we can discuss the best options for your situation:

Phone: 01792 674931

Lines open:

• Mon: 9.30am – 12.00pm and 1.30pm – 4:00pm
• Tue: 9.30am – 12.00pm and 1.30pm – 4:00pm
• Wed: 9.30am – 12.00pm and 1.30pm – 4:00pm
• Thu: 9.30am – 12.00pm and 1.30pm – 4:00pm
• Fri: 9.30am – 12.00pm and 1.30pm – 4:00pm

Email: southwales@crisis.org.uk

Crisis is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance.

Visiting us in person

Please contact us before visiting

Our address is: 163 St Helen's Road, Swansea, SA1 4DQ

Open: Monday – Friday 9:00 am – 4 pm, (excluding bank holidays) We are closed between 12 pm and 1:30 pm daily

View on map

 ADDITIONAL INFORMATION

The Crisis Skylight South Wales building is wheelchair accessible and has accessible bathroom facilities. Our bathrooms are gender neutral.

Contact us via phone/email to discuss any other requirements you have (such as needing an interpreter to access services).  

If we haven’t covered your situation yet, it might be addressed on our Get Help page. There you can find information on finding a hostel, getting legal advice, locating free food stations and much more.   If that still hasn’t helped, you can contact Crisis Skylight South Wales by calling 01792 674931 or emailing southwales@crisis.org.uk and we’ll do our best to help.