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Volunteer at Crisis at Christmas in London

Due to the developing situation with the Covid pandemic and in order to keep our guests and volunteers as safe as possible, alongside the three London hotels, we will now offer a hub service for guests in London, operating a takeaway style service. Our hubs will offer hot food and meals, clothing and wellbeing packs, access to advice and support and, where possible, access to Covid and flu vaccinations for our guests who are eligible and would like them. Crisis at Christmas is a unique project welcoming guests with warmth, compassion and practical services each year. This Christmas marks the 50th anniversary of our Crisis Christmas centres. In 1971 Crisis volunteers hosted our first 'Open Christmas' with shelter and food for people experiencing homelessness. Volunteers have always been integral to our work during Christmas, and that will continue to be the case once again this year. This Christmas we have volunteering opportunities in our hotels, hubs and call centres. If you prefer to volunteer remotely, we have opportunities available for remote advisors to support our guests over the phone and for remote Connection volunteers to make regular wellbeing calls to our guests. At Crisis we value diversity, promote equality, and challenge discrimination, and we encourage and welcome applications from people of all backgrounds. We hope to see you there!

Volunteer at Crisis at Christmas London

Health & Wellbeing

We need volunteers to provide essential health and wellbeing services for our guests


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Behind the scenes

Help out behind the scenes with logistics and driving


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Activities

Bring your creativity and heaps of fun to our guests, both in centres and online


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Catering

Help prepare delicious meals for our guests


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Knowledge sharers

Use your knowledge and expertise to give advice to guests


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General Volunteers

Listen, engage, support and do


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Connecting people

Help keep our guests supported and connected, while volunteering remotely


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Your Christmas questions answered

In London as a result of opening day centres again this year, we will have more volunteering opportunities than in 2020. There will be a wider range of volunteer roles available this year.

In the regions across Great Britain, there will also be more volunteer opportunities to support both remotely and in-person this year.

Across London and the regions, whilst there are more volunteer opportunities than in 2020, there are still significantly fewer roles than in years prior to the pandemic. This is partly due to how we have structured our services to offer the best experience for guests, but also to ensure we can manage the risks that covid still posed to our guests and volunteers.

 

Sorry you’re having trouble with our website. Please contact us on the email below corresponding to your location:   

 

Birmingham ccbirmingham@crisis.org.uk

Coventry volunteering.coventry@crisis.org.uk

Edinburgh ccedinburgh@crisis.org.uk 

London ccvolunteering@crisis.org.uk 

Newcastle christmas.newcastle@crisis.org.uk

Merseyside merseyside.volunteering@crisis.org.uk

Oxford christmas.oxford@crisis.org.uk 

South Wales christmas.southwales@crisis.org.uk

 

 

 

It’s great that you want to support us this Christmas! There are lots of opportunities to support us through fundraising or campaigning work. To find out more, click through the other blocks in the Crisis this Christmas website.  

Great to have you volunteering with us. The confirmation email you received about your volunteering shifts this year has information on who to contact if you have a question. If you’re having trouble finding the email, please contact us on the email below corresponding to your location:   

 

Birmingham ccbirmingham@crisis.org.uk

Coventry volunteering.coventry@crisis.org.uk

Edinburgh ccedinburgh@crisis.org.uk 

London ccvolunteering@crisis.org.uk 

Merseyside merseyside.volunteering@crisis.org.uk

Newcastle christmas.newcastle@crisis.org.uk

Oxford christmas.oxford@crisis.org.uk 

South Wales christmas.southwales@crisis.org.uk

 

Volunteers will not be required to produce a negative test before they volunteer. However, we recognise that regular testing is one of the best ways to combat Covid outbreaks. We therefore recommend volunteers do a lateral flow test before their shift. If your lateral flow is positive, please do not come to your shift follow the NHS guidance and we urge you not to volunteer until you show a negative test. You can order free lateral flow testing kits here https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests

Each location and space we use for Crisis at Christmas will be risk assessed.  

If you are displaying any cold or flu like symptoms (including gastric illness), or any of the symptoms associated with Covid we urge you to take a PCR test and to not to volunteer until you show a negative test. The NHS website describes typical symptoms here.  

People infected with new variants may be more likely to have other symptoms, such as headache, sore throat or a runny nose, according to research from the Zoe Covid Symptom study and a recent ONS survey
As we prioritise the health of our guests, volunteers who display any of the symptoms above will be asked to leave their shift.   

Thankfully we will be returning to our usual recruitment process for volunteers to sign up. Registration will go live at different times depending on the region. As soon as a volunteer registration is live for a region – this region will appear at the bottom of this page to click through to sign up.

 

 

 

Be sure to check the Christmas volunteering page for your location which will have FAQs with up-to-date information on the positions we need in that areas. If Crisis is not operating in your local area, we would suggest you get in touch with a local homelessness charity or community group.  

 

We do have working from home (or anywhere!) roles this year. Depending on your skills you could be a Connection Volunteer making wellbeing calls or a Remote Advice Volunteer, providing advice based on British law) to guests staying with Crisis at Christmas.

You can find out more about these roles here

 

We ask every volunteer to seriously consider the welfare and health of our guests and other volunteers. Many of our guests at Crisis at Christmas have serious underlying health conditions and may not have received vaccinations. As those with full vaccinations are less likely to transmit Coronavirus we strongly encourage, wherever possible, all volunteers to be double vaccinated and have had a booster vaccination if they are eligible. We also encourage all volunteers to have their flu vaccination. Crisis will not be checking whether volunteers have had vaccinations.

We are committed to ensuring the health and wellbeing of our guests and will be asking volunteers to use relevant protective equipment including face coverings where there is close or prolonged contact. Any PPE that is required will be provided by Crisis, but volunteers are welcome to use their own face coverings if they prefer.

We’ll be following Government guidance closely and, if we need to, we’ll continue to adapt our services to ensure they are delivered in a way that keeps guests, volunteers and staff safe.

All Crisis at Christmas locations will be cleaned frequently and we will maintain the availability to perform a deep clean if required as the result of a confirmed Covid-19 case.  

Please let Crisis know as soon as possible. You will be asked to provide details to the Track and Trace service. Crisis will follow the latest guidelines from Government on Track and Trace to ensure volunteers are notified.