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Wellbeing Call Volunteer

About our Christmas event

Every Christmas we deliver a programme of events and support to people at one of the hardest times of the year. At Christmas and throughout the year, we help people directly out of homelessness, and campaign for the social changes needed to solve it altogether. We know that together we can end homelessness.

About the role


Wellbeing call volunteers support members who are socially isolated during the Christmas period to stay connected to Crisis. You will do this by providing wellbeing calls to offer companionship during this time. You will also be a link to our delivery driver service to ensure our members know about any food or hamper deliveries they will receive. 

Core tasks and what you will achieve

  • Make telephone calls or texts to members who have signed up to use our Christmas service
  • Acting as a companion to the member, providing a listening ear and monitoring general wellbeing.
  • Reporting to your supervisor any information, advice and guidance the member has requested or any concerns raised during the calls regarding a persons wellbeing or safety.
  • Maintaining client confidentiality
  • Completing e-learning and training required for the role
  • Inform supervisor if you are unable to attend volunteering due to illness or other reasons.

This list is not exhaustive, you could be asked to undertake any reasonable task

The skills & experience we are looking for

  • An interest in and experience of supporting our most isolated members
  • Confident in using the phone to make calls and text
  • Excellent communication skills
  • Good time-keeping and reliability
  • Non-judgmental, patient and friendly
  • An understanding of the importance of confidentiality and maintaining boundaries
  • Be positive, productive and have a passion to help end homelessness

Additional information

We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.

All Crisis volunteers are asked to:

Comply with Crisis policies including health and safety, data protection and code of conduct at all times
To  maintain the privacy and confidentiality of all accessible information about guests and the organisation
Be positive, productive and have the passion to help end homelessness.