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Crisis at Christmas
volunteering in South Wales

Volunteer with Crisis this Christmas and be there for someone as they start to build a life beyond homelessness. Whether you are the first person a guest meets when they walk through the door looking for support, or you provide a listening ear and companionship, you’ll be making a real difference.

Crisis works at Christmas and all year round in South Wales to help people experiencing homelessness find their own stable home and access education and training. Every Christmas, local volunteers come together to provide warmth, companionship and vital services to our members (people experiencing homelessness) at one of the toughest times of the year.  

Volunteering opportunities can range from a few hours to multiple days and usually take place in the Crisis Skylight in South Wales, or in nearby community venues.

About our Christmas

Throughout December South Wales Skylight offers an increase in activities for members to be able to gain extra support and connection. Our volunteers offer much needed support and skills to help us deliver the service, giving their time in a range of roles across the festive period. In the week before Christmas Day our volunteers spend time packing Christmas hampers with food items, toiletries, and gifts which they then deliver across Swansea, Neath and Port Talbot to members.   

The events we offer provide members with a space to come in and get support, visit our volunteer run donations room to pick clothing and essential items, enjoy a meal and some entertainment and access on hand support from professionals to help with any issues.  We hold our main Christmas event in the break between Christmas Day and New Years Day when there is little support or services open for people experiencing homelessness in the area. 

We continue our Crisis at Christmas offer as we head into the New Year, providing a wellbeing day for members to come along and access therapies, advice and guidance provided by volunteers.  

Across South Wales, we know people are experiencing rough sleeping situations, but we also see many people who may be in unsuitable or unstable accommodation, in temporary accommodation or sofa surfing.


South Wales Volunteering FAQs

It’s great that you want to support us this Christmas! There are lots of opportunities to support us through fundraising or campaigning work. To find out more, scroll to the bottom of this page or click through to the Crisis this Christmas webpage.

Of course, you are welcome to volunteer in a new shift, location or a different role if we have space available.   

If you are feeling poorly we urge you to not volunteer until you are feeling better.  

Some of our roles require previous experience or qualifications and others do not.   

Professional service volunteers, such as those completing health checks or haircuts will require the relevant qualifications and public liability insurance.   

In some roles we may be looking for volunteers with experience of supporting people who are homeless or other vulnerable adult groups. Information about each role will be listed on our website and throughout your volunteer application form. Please check this information before applying to ensure you are applying for the most suitable role for you. 

We do not ask for references for Christmas volunteers. 

At Christmas, due to the volume of volunteers recruited, we are unable to provide detailed references.  We will only provide a start and finish date for those who have completed a volunteering shift in the previous two years.  The only exception to this is for the lead/senior volunteers who work closely with Crisis and members of staff beyond the Christmas service delivery period.  

At Christmas, due to the volume of volunteers recruited we are unable to cover expenses. 

Many of the roles in our services will require a disclosure check, (either basic or enhanced) - you will be able to see this on the role description. If the role does, we use a digital system to manage this and we will request and pay for it (where payment is needed). 

If you have a criminal conviction, this does not automatically mean you cannot volunteer for us. However, we may need to ask you more about the conviction to be able to do a risk assessment and decide if you can or cannot volunteer.

Once we receive your application, we will contact you to let you know if your application has been accepted and to give you information on the next steps. We get a high number of volunteer applications for Christmas and try our best to accommodate all volunteering applications.

In some cases, we may have more applications than spaces so you may be offered an alternative role or to be contacted if we have any cancellations.  

Roles may differ in the specific training needed to volunteer but you will receive access to e-learning modules and a booking page for any in-person training sessions you will need to complete to volunteer. You will also receive a briefing on the day of your volunteering shift and be assigned a named supervisor for your shift if you have any questions.  

To attend South Wales Christmas as a guest, you can refer yourself or ask a professional to refer you by calling the centre on 01792 674900 or emailing where you will be allocated one of our engagement and assessment workers to talk to you further about your needs. 

To donate to South Wales Christmas offer, you can make a monetary donation of your choosing to Crisis, which will be allocated to services in South Wales. Alternatively there are many other ways you can donate as we need a wide range of items to help us run our Christmas.

You can get in touch on 01792 674900/ to ask which items are needed. Unfortunately there are some items we are unable to accept so please do check before dropping items in. 

The voice and expertise of people with lived experience is vital in ensuring our service is truly meeting the needs of our members. We encourage anyone with lived experience to apply for our volunteer roles. 

We also involve members and people with lived experience of homelessness in opportunities across the organisation including our Experts by Experience panel. For more details, please speak to your local Volunteer and Involvement Lead. 

If you need to access your volunteer account please visit My Crisis Volunteering. Here you can access information on your shifts, including if you need to cancel or amend them and any learning relating to your volunteering as well as update your contact details.