Call Centre Team Leader Volunteer

About Crisis at Christmas

We mobilise a unique volunteer effort each Christmas to bring warmth, companionship and vital services to people at one of the hardest times of the year, and offer a starting point out of homelessness. This is only made possible through the collective effort and generosity of thousands of volunteers, individuals, community organisations and companies who donate money, time, skills, goods and services. 

About the role

We are looking for an experienced volunteer with a good knowledge of Crisis to man the phone lines in the same building as the delivery service and / or event is operating. You will be handling in-coming calls from Crisis members, triaging them and trouble-shooting any problems. You will support another volunteer on your team who will be a trained Samaritan.