General Volunteer

 

This role is now closed

About Crisis at Christmas

Christmas can be very challenging, but particularly for people who do not have a place that they can call home. We mobilise a huge volunteer effort to bring warmth, companionship, and vital services to people at one of the hardest times of the year. We help people take their first steps out of homelessness, offering Crisis’ year-round support and training to help them leave homelessness behind for good

About the role

As a General Volunteer, you will be vital to the smooth running of Crisis at Christmas. You will be part of a team of volunteers who work on a variety of tasks including:  

• Welcoming guests on arrival  
• Handing out hot food for guests to take away 
• Keeping areas clean and safe 
• Sourcing clothes for guests from donations
• Giving out goody bags
• Other duties as requested by Team Leader 
• There will be a short briefing at the beginning and end of each shift which you must attend 

Skills and experience we are looking for

• You should have a positive attitude and a general willingness to get involved and follow instructions, in order to provide a memorable and festive experience for our guests 
• Ability to communicate and collaborate effectively with Team Leaders, fellow volunteers and guests, in a calm responsive and respectful manner  
• Be flexible to move around the Hub as and when necessary   
• Have a good understanding of the aims of Crisis at Christmas and how the project works with year-round Skylight services and realistic expectations of what can be accomplished within the Crisis at Christmas time period 
• Be comfortable escalating any concerns to the Shift Team for a resolution   
• Sensitivity to the issues and needs of people experiencing homelessness and help to deliver the CC services in a caring and inclusive manner 

Additional info

All Crisis at Christmas Volunteers are asked to:  

• Comply with Crisis policies including health and safety, data protection and Volunteer code of conduct at all times  
• Maintain the privacy and confidentiality of all accessible information about guests, members and the organisation  
• Be positive, productive and have the passion to help end homelessness 
• Keep up to date with any online learning   
• The minimum age is 18  
• We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.