Hotel Assistant Volunteer

About Crisis at Christmas

Christmas can be very challenging, but particularly for people who do not have a place that they can call home. We mobilise a huge volunteer effort to bring warmth, companionship, and vital services to people at one of the hardest times of the year. We help people take their first steps out of homelessness, offering Crisis’ year-round support and training to help them leave homelessness behind for good.

About the role

As a Hotel Assistant Volunteer, you will be vital to the smooth running of Crisis at Christmas. You will be a part of a team of volunteers who work on a wide variety of tasks including:

• Welcoming guests on arrival and getting them settled in 
• Delivering meals, snacks and supplies to guest rooms 
• Carrying out welfare checks, signposting to services and escalating any welfare concerns to Team Leaders 
• Assisting with clearing rubbish from guests’ rooms 
• Getting involved in simple communal activities with guests 
• Keeping back-office areas clean 
• Other duties as requested by Team Leader 
• You will work in a pair at all times 
• There will be a short briefing at the beginning and end of each shift which you must attend 

Skills and experience we are looking for

• The ability to communicate and collaborate effectively with Team Leaders, fellow volunteers and guests, in a calm responsive and respectful manner  
• Be flexible to move around the hotel as and when necessary   
• Have a good understanding of the aims of Crisis at Christmas and how the project works with year-round Skylight services and realistic expectations of what can be accomplished within the two weeks   
• Be comfortable escalating any concerns to the Shift Team for a resolution   
• Sensitivity to the issues and needs of people experiencing homelessness and help to deliver the CC services in a caring and inclusive manner   

Additional info

All Crisis at Christmas Volunteers are asked to:  

• Comply with Crisis policies including health and safety, data protection and Volunteer code of conduct at all times  
• To maintain the privacy and confidentiality of all accessible information about guests, members and the organisation  
• Be positive, productive and have the passion to help end homelessness 
• Keep up to date with any online learning   
• We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.